While itâ€™s important for cruise passengers to recognize that the bizarre and heartbreaking tragedy of the Costa Concordia is a truly rare event, that may not ease the fears of people who have a future booking on a cruise, whether itâ€™s operated by Costa Cruises or not.
I have a future booking on Costa Concordia. What are my options?
Under more normal circumstances, if a cruise company has to cancel a departure, they will offer a full refund or an alternative voyage -â€“ typically with some kind of incentive compensation or treats attached to make you feel better. Then, itâ€™s your choice.
This, as you may imagine, is not a normal situation. If you have a future reservation on Costa Concordia, youâ€™ll have to work with the Costa Cruises company. Depending on how far out your voyage is scheduled will likely determine how soon you are contacted by the company.
I have a future booking on any cruise line, Costa Cruises included, and I want to cancel. What are my options?
Some travelers may feel that until they know what went wrong, they donâ€™t want to sail. What are their options for getting their money back?
The typical procedure for cruise trip cancellations are, very broadly: cancel with a certain number of months in advance, pay a cancellation fee, and youâ€™re out. Cancel within a certain number of days or less of departure, or choose not to show, and all your money is lost.
Itâ€™s important to remember that most cruises involve costs that are outside the actual cruise ship charges – they also involve airline tickets, hotel reservations, and more.
By default, travel insurance doesnâ€™t provide reimbursement when a traveler changes their mind and as sensational as the news reports are, thatâ€™s still what it is – changing your mind about the trip. Travelers with â€˜cancel for any reasonâ€™ coverage with their policies, however, do have the option to cancel for 50-100% of their trip costs for any reason at all, including changing your mind.
Follow-up Warning: In most cases, travelers must purchase their travel insurance within a certain number of days of making their initial booking to have the ‘cancel for any reason’ option available. See the important notes about ‘cancel for any reason’ coverage.