A handful of airports around the globe really are trying to make it better for travelers. Here are a few innovations we support 100%.
- Locking charging stations. This is the simplest of all solutions and we say, “About time!” It can take up to a half hour to recharge your phone or MP3 player, but standing next to the airport charging station to guard your device is a real time-waster. Now, you can lock your device using a personal code (similar to the way a hotel safe works) and go your merry way. Return to a juiced-up device.
- Wireless check-in. Qantas is currently testing high-tech frequent flier cards loaded with radio frequency identification chips, or RFIDs, that allow travelers to check in. Tap your frequent flier card at check-in and the airline computers will send an instant message to your phone with the gate number. Use your card as your boarding pass for a completely paperless process. More details are available here.
- Customer service via tweet. Sometimes a problem will crop up and you can’t find anyone responsible to help. London’s Gatwick airport recently introduced signs in its terminals inviting passengers to send customer service feedback via Twitter via @gatwick_airport. When wi-fi goes down, you’re far more likely to get a response tweet in real-time.
Of course, in many airports, we’ve begun to notice a significant improvement in the availability of authentic, delicious food. Can we just say it for everyone? Thank you!