TravelSafe Travel Insurance

Read all 11 reviews for this company

1. Barbara Kennedy | Mar 24, 2009

   What a nightmare!!!! My in-laws booked a $25,000 cruise in September for January. In December, his doctor suggested some tests for a prolonged cough and told him it would be best not to leave the country so he cancelled. It’s March 24th and TravelSafe is still dragging their feet about paying the claim. They have required medical records back 3 months prior to him even booking his trip, trying to look for some sort of pre-existing condition on which they could deny his claim. Their claims process is at best shoddy and at worst, it should be considered criminal. DO NOT purchase this product.

2. James Cole | Feb 5, 2010

   TravelSafe does not pay claims. I purchased “cancel for any reason” trip insurance. There were three criteria that needed to be met for a claim. I met all three but was denied. The first denial gave lists of “other covered events” like earthquake, sick family member etc. (but it was ‘cancel for any reason’) They also told me I hadn’t purchased enough insurance. I purchased enough to cover my non-refundable penalties as stated in their “Travel Insurance Certificate”. The appeal was a joke. They told me my non-refundable penalties were more than they were. I backed up everything proof from my VISA statements. They ignored my letter of appeal and just printed more parts of the policy that didn’t apply to my situation. They take your money, but don’t pay the claim. Don’t buy from them

   RESPONSE FROM TRAVELSAFE

   We were sorry to hear that Mr. Cole was disappointed with the TravelSafe policy. We contacted the Coles to explain that we had not properly understood how the cancellation penalties were to be assessed on the travel arrangements and to advise that payment for the claim is being made.

   Our foremost objective is to meet the needs of our customers and to ensure that our customers’ claims are reviewed in a fair and equitable manner. We were happy to have been able to resolve Mr. Cole’s claim.

   Claims Manager

3. Leonard Lorensen | Dec 18, 2010

   Earlier this year I purchased cruise tickets for my wife & I and, at the same time, purchased a Travel Safe Vacation insurance Plan #925. Approximately 3 weeks prior to the cruise, I developed a very painful hernia which resulted in our having to cancel our cruise plans.
   I immediately contacted Travel Safe claims. The Travel Safe claims representative was understanding and downloaded to me claim forms and instructions for completing the claim process.
   I followed the instructions, obtained all required documentation and a check fully reimbursing us for the cost of our tickets was received within 30 days of when we mailed the claim form/documentation.
   Bottom line, I could not have asked for better service.

4. Louis Pouliquen | Feb 15, 2011

   This is the second time we are securing a cruise travel insurance through TravelSafe. The coverage of the “Vacation Policy” matches our emergency assistance needs well and, this time, we thought we would also consider the trip cancellation/trip interruption. However we didn’t fully understand the interaction between the trip interruption and missed connection features of the policy and couldn’t figure out whether the requested “trip cost” figure was per person or for the two of us. So I called TravelSafe for clarification. The “don’t bother me” attitude of the person who answered the call was enough to put me off. It would have helped if she had had the answer to my first question but she simply refered me to the claims department. More importantly, after I had rephrased my second question a couple of times, she indicated that the trip cost figure was the cost per person and not the total cost of the trip for the two of us. I processed the policy purchase accordingly and, when the “purchase confirmation” document arrived a few days ago it was clear that this was the wrong answer. We are ending up being insured for half the trip cost and thus – bottom line: Don’t expect much from Travelsafe Customer Service. The Claims Department is far more helpful and, hopefiully, more accurate in its answers to your questions.

5. sherry mcmanus | Mar 4, 2011

   I have used Travelsafe several times over the last 5 years but have never had a claim. Have always purchased over the phone and received very friendly service. The exception was when I tried to purchase insurance for a 3 week trip to Florida a few weeks ago. . The woman I spoke with with was very abrupt and unfriendly. When I said I needed advice she said without hearing my question ‘we are not allowed to give advice’. You can use our website!’ Perhaps she was the same person Mr. Pouliquen spoke with as it was during the same time frame. If it weren’t for Travelsafe’s good reviews I would have purchased elsewhere because of this person. In the end I did use the website.

6. Ron Bianco | Apr 13, 2011

   I purchased a travel insurance policy with a cancel for any reason for a trip to Beirut and Egypt. Below are some pitfalls of purchasing insurance and my review of Travel Safe Insurance.

   Because of a terrorist incident in a city on our itinerary as Declared by the US State Department, we were able to be reimbursed for most of our expenses. However, the recent civil uprising in Egypt would not be reason to receive compensation.

   I was told the process for reimbursement should take 3 weeks. It took 8 weeks! Of course, I needed to provide all documentation regarding the trip, i.e, reservations, cancellation policies, credit card payments, etc. This is to be expected; however, it took a great deal of time

   1. Please be careful when selecting the amount of your coverage. The person on the phone leads you to believe you should tell them the total amount of your trip costs; however, they only insure your prepaid costs that were purchased 14 or 15 days after the purchase of the policy. Consequently, you will pay more than you need to. I told the customer service representative that my Total cost was $6000 and insured for that amound; however, I should have told them $3000 which was my prepayment.

   2. They lead you to believe the Cancel for Any Reason clause which you pay approximately 40 % more for covers you if you need to cancel the vacation; HOWEVER, THE CANCEL FOR ANY REASON ENDS TWO DAYS PRIOR TO YOUR TRIP!! Therefore, if you become ill and it is not a covered reason, you are stuck!

   3. Read the policy like a lawyer. If you read the policy after the purchase, you will find many of the things you believe covered are not.

   4. Also, since the policy pays Prepaid Expenses only, if you were to cancel the vacation with a tour operator too late, you are responsible for the balance. In my case, if i cancelled within 7 days of my tour, I was responsible for the Total cost of the trip since my cancelation was only 4 days prior to the beginning of my trip.

   Finally, I read many places where travel insurance companies TRY to find a way not to pay you. I was satisified with Travel Safe because they did pay me; however, I am upset because they did not explain the Cancel for Any Reason clause correctly, and deceived me regarding how much of my trip needed to be insured. The insurance cost $640

7. David Gold | May 27, 2011

   Buyer beware!! I booked a vacation for my family and our nanny and purchased TravelSafe insurance with the cancel for any reason rider. We had to terminate our nanny’s employment because she committed a felony. I obviously, cancelled our nanny’s trip with our family and contacted TravelSafe to get a refund on her portion of the vacation. Travel Safe told us that because our nanny was listed as the “insured” on the policy (even though I paid for the vacation and the insurance) then they would issue a check for the non-refundable portion but only in our nanny’s name. Since our nanny was deported because of her crime we obviously have no way of having our ex-nanny signing over a check to us so it seems like we are out the cost of the trip for our nanny plus the cost of the insurance. The policy does not anywhere clearly define this (it uses the word “You” will be reimbursed in the cancel for any reason section but nowhere does it define this term the policy as meaning the insured will be reimbursed. The claims administrator agreed that this wasn’t clear but was unable to help us.

8. Leonard Shutzberg | Aug 29, 2011

   DO NOT PURCHASE INSURANCE THROUGH THIS RIPOFF COMPANY. I purchased cancel for any reason insurance on my niece to come on a trip with our family. She got into trouble with the law and was incarcerated….she was not able to travel with the family.

   We contacted the travel agency, the hotel and the airline. The agency and the hotel confirm that we did notify them in plenty of time. However, the airline can’t prove we called and the insurance company is claiming that since the airline can’t prove we cancelled, we don’t have coverage.

   My niece was in jail; these people are morons. She wasn’t traveling anywhere and we notified plenty of peole of her cancellation. We’ll be suing the company and we’ll be looking for punitive damages. This is bullshit!

9. Sherry C | Oct 29, 2011

   Our flight was cancelled and we missed an entire day of our European vacation. Even though TravelSafe policy states they pay “up to $150 per day” for travel delay our claim was denied. We are currently sending a complaint to the Insurance Commissioner and the Better Business Bureau.

   TravelSafe’s response:

   Sherry C is correct that the travel delay benefit provides “up to $150 per day” to a maximum of $750. The policy states that this $150 is for expenses incurred for accommodations, meals, and local transportation. We understand any traveler’s disappointment in missing a part of a vacation, but if you have not incurred any expense, you cannot be reimbursed. If Sherry C has any documents supporting the expenses incurred, we would be happy to review her claim.

10. Micah Davis | Nov 7, 2011

    Sherry C. Did you contact the state insurance commissioner and the Better Business Bureau? What was their response. Has anyone contacted the Attorney Generals Office? I am having difficulty with this company and am curious as to what actions others have taken. The owners on the Secretary of State’s website for PA show that a Scott and a Chester Perfetto own this company.

    http://www.travelresearchonline.com/blog/index.php/2011/02/an-interview-with-scott-perfetto-president-and-owner-of-travelsafe-insurance/

    http://www.ehow.com/how_5010152_file-complaint-against-insurance-company.html

    https://www.insurance.state.pa.us/dsf/complaintform.html

    http://www.attorneygeneral.gov/

    http://www.eppsteiner.com/where-we-practice/pennsylvania/pennsylvania-class-action.html

11. Micah Davis | Nov 7, 2011

    Date: 11/7/2011 Business Entity Filing History
    (Select the link above to view the Business Entity’s Filing History)

    Business Name History
    Name Name Type
    TRAVELSAFE, INC. Current Name
    Business Corporation – Domestic – Information

    Entity Number: 2997555
    Status: Active

    Entity Creation Date: 4/2/2001 1:30:34 PM

    State of Business.: PA
    Registered Office Address: 40 COMMERCE DR
    WYOMISSING PA 19610-0
    Berks
    Mailing Address: No Address
    Officers

    Name: SCOTT D PERFETTO
    Title: President
    Address: 40 COMMERCE DR PO BOX 7050
    Does anyone know how Travelsafe and Tripmate are related? I bought insurance, unfortunately, through Travelsafe and then Tripmate responded with the denial. I found information on Pennsylvania’s Secretary of State website for both and they are under different names.

    https://www.corporations.state.pa.us/corp/soskb/Corp.asp?1900437

    WYOMISSING PA 19610-06
    Name: CHESTER PERFETTO
    Title: Secretary
    Address: 40 COMMERCE DR PO BOX 7050
    WYOMISSING PA 19610-06
    Name: CHESTER PERFETTO
    Title: Treasurer
    Address: 40 COMMERCE DR PO BOX 7050
    WYOMISSING PA 19610-06

    ===========

    Date: 11/7/2011 Business Entity Filing History
    (Select the link above to view the Business Entity’s Filing History)

    Business Name History
    Name Name Type
    TRIP MATE, INC. Current Name
    Business Corporation – Foreign – Information

    Entity Number: 3214445
    Status: Active

    Entity Creation Date: 4/8/2004

    State of Business.: KS
    Registered Office Address: % Ct Corporation System
    1515 Market St #1210
    PHILA PA 19102-
    Others
    Mailing Address: No Address
    Officers

    Name: BRADLEY G FINKLE
    Title: President
    Address: 9225 WARD PARKWAY SUITE 200
    KANSAS CITY MO 64114
    Name: LINDA M FINKLE
    Title: Secretary
    Address: 9225 WARD PARKWAY SUITE 200
    KANSAS CITY MO 64114
    Name: JANET L RAZAFSKY
    Title: Treasurer
    Address: 9225 WARD PARKWAY SUITE 200
    KANSAS CITY MO 64114
    Name: LINDA M FINKLE
    Title: Vice President
    Address: 9225 WARD PARKWAY SUITE 200
    KANSAS CITY MO 64114