Comments on: Travelex Travel Insurance

By: Joel R.

Joel R. — Tue, 26 Jan 2010 02:18:29 +0000

We had to cancel a hiking trip to Peru, due to my wife becoming ill before the trip.
There was a modarate amount of paperwork, but the company paid up the full amount.

By: Dave

Dave — Thu, 17 Dec 2009 23:18:34 +0000

We have had our travel insurance claim ($755) denied, have been given the run around, have provided all asked for paperwork, and now they say it’s due to a “pre-existing” condition. How were we supposed to know our daughters foot was going to get worse just be for her school trip. We purchased the Basic plan as we were led to belive this is all we needed and as a matter of fact, this was all that was offered!

The School is now NOT going to use this company nor the travel agent whom they do all their booking with. I am contacting local New York State Insurance division and local politicians to help us. Our daughter is having surgery this week on her foot and we NEED that money to pay for it.

Travel-EX STINKS!

By: Jorge

Jorge — Sat, 13 Jun 2009 02:47:27 +0000

I purchased the Travelex Travel Plus plan as it is very comprehensive and provides Rental Car collision damage coverage, (CDW) – or does it?

If you read the policy terms carefully you will find that the Rental Car CDW only applies if you rent your car through a Travel Agent. If you rent a rental car directly from the rental company – as most travelers do – the Travel Plus CDW coverage DOES NOT APPLY. You would need to purchase a costly CDW rider or a CDW specific policy.

Not sure why Travelex seems to be the only travel insurance company with this unusual Rental Car CDW clause. For future travel I will use another company like Travel Insured International who’s World Wide Trip Protector Gold is only a few dollars more and includes proper Rental Car CDW coverage.

By: Jo Phillips

Jo Phillips — Sat, 30 May 2009 03:29:47 +0000

We were shocked beyond shocked to find out our insurance was null and void because my cousin and her husband, while US citizens/retired Air Force, are temporarily on assignment in Germany working for the US Air Force for 3 years. They denied our claim (we flew to Finland from Germany and had to return due to her husband’s health emergency) because they are not living in the US. They took our money for the premium but we weren’t eligible for coverage due to them being in Germany, even though our “covered” trip was from Germany to Finland and back to Germany.

By: GHT

GHT — Tue, 05 May 2009 22:43:23 +0000

Very easy to work with and professional company.