Comments on: Travelex Travel Insurance http://www.travelinsurancereview.net Tue, 22 May 2012 15:42:39 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Meghan Francis http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-91159 Meghan Francis Fri, 11 May 2012 20:02:13 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-91159 Thank you for taking the time to post. I’m truly sorry for the issues you encountered while traveling. We understand that you are upset, but based on the information you have provided above, we are unable to review the necessary information related to your claim. In order to further examine your concerns please feel free to provide me with your information so I can contact the appropriate administrator on your behalf. Meghan Francis Travelex Insurance Services 877-491-6007 Meghan.Francis@travelexinsurance.com Thank you for taking the time to post. I’m truly sorry for the issues you encountered while traveling. We understand that you are upset, but based on the information you have provided above, we are unable to review the necessary information related to your claim. In order to further examine your concerns please feel free to provide me with your information so I can contact the appropriate administrator on your behalf.

Meghan Francis
Travelex Insurance Services
877-491-6007
Meghan.Francis@travelexinsurance.com

]]> By: Meghan Francis http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-91105 Meghan Francis Fri, 11 May 2012 16:39:07 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-91105 Hello V Kundi, Thank you for taking the time to post. I’m truly sorry you feel this way. Travelex Travel Insurance is designed to provide you with peace of mind while and before you travel. We absolutely value our client’s opinions and these posts help us tremendously. This allows us to review our processes to ensure that our client’s are receiving the highest level of customer care they expect when they purchase Travelex Travel Insurance. We do understand that you are upset, but based on the limited information you have provided in this post, we are unable to review the necessary information related to your claim. In order to further examine your concerns please feel free to provide me with your information so I can contact the appropriate administrator on your behalf. We want to work with you to turn your experience with our company into a positive one. Meghan Francis Travelex Insurance Services 877-491-6007 Meghan.Francis@travelexinsurance.com Hello V Kundi,

Thank you for taking the time to post. I’m truly sorry you feel this way. Travelex Travel Insurance is designed to provide you with peace of mind while and before you travel. We absolutely value our client’s opinions and these posts help us tremendously. This allows us to review our processes to ensure that our client’s are receiving the highest level of customer care they expect when they purchase Travelex Travel Insurance.

We do understand that you are upset, but based on the limited information you have provided in this post, we are unable to review the necessary information related to your claim. In order to further examine your concerns please feel free to provide me with your information so I can contact the appropriate administrator on your behalf. We want to work with you to turn your experience with our company into a positive one.

Meghan Francis
Travelex Insurance Services
877-491-6007
Meghan.Francis@travelexinsurance.com

]]> By: Meghan Francis http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-91102 Meghan Francis Fri, 11 May 2012 16:36:31 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-91102 Hello Scott! Thank you so much for you kind words. It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly. We strive to make our plan benefits and conditions clear at the time of purchase and it’s always wonderful hearing when the intent of travel insurance is employed in a proper way. Thank you again for posting and have a great day! Meghan Francis Travelex Insurance Services 877-491-6007 Meghan.Francis@travelexinsurance.com Hello Scott!

Thank you so much for you kind words. It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly. We strive to make our plan benefits and conditions clear at the time of purchase and it’s always wonderful hearing when the intent of travel insurance is employed in a proper way.

Thank you again for posting and have a great day!

Meghan Francis
Travelex Insurance Services
877-491-6007
Meghan.Francis@travelexinsurance.com

]]> By: v kundi http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-89625 v kundi Mon, 07 May 2012 15:50:11 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-89625 They have been awful! They refused my claim and said that my fathers injury was intentional when it was not. Not only are they sending me around in circles with paperwork, it is personally painful and insulting that they would assert something that is not true about my family. I feel very let down by this company. I could not even get the woman on the phone who had written the rejection claim. They are absolutely the worst do not buy their insurance! They have been awful! They refused my claim and said that my fathers injury was intentional when it was not. Not only are they sending me around in circles with paperwork, it is personally painful and insulting that they would assert something that is not true about my family. I feel very let down by this company. I could not even get the woman on the phone who had written the rejection claim. They are absolutely the worst do not buy their insurance!

]]> By: Claudia http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-85737 Claudia Thu, 26 Apr 2012 18:01:37 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-85737 Attention travelers!!! DO NOT EVER buy the Travelex insurance, you will never see refund for all of your loss. they will find some reason to refund you something, and you will NEVER get your money back. Recently I had insurance for the cruise trip with air fair. Due to the weather problems, my flight was late, they had to reroute me and my family to be able to arrive on time for cruise. In all of that mess my sons ticket got lost in the system, and I had to purchase another flight ticket for him. I never got that money back from insurance and their explanation was " that was airline's fault they have lost your ticket, it was not weather related". If my first flight was not late because of weather, I would make on time and I airline would not mess my ticket. What for we have insurance. Attention travelers!!! DO NOT EVER buy the Travelex insurance, you will never see refund for all of your loss. they will find some reason to refund you something, and you will NEVER get your money back. Recently I had insurance for the cruise trip with air fair. Due to the weather problems, my flight was late, they had to reroute me and my family to be able to arrive on time for cruise. In all of that mess my sons ticket got lost in the system, and I had to purchase another flight ticket for him. I never got that money back from insurance and their explanation was ” that was airline’s fault they have lost your ticket, it was not weather related”. If my first flight was not late because of weather, I would make on time and I airline would not mess my ticket. What for we have insurance.

]]> By: Scott S http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-2/#comment-76498 Scott S Mon, 26 Mar 2012 15:33:50 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-76498 I found them to be great. I had a legitimate claim, sent the appropriate paperwork, couple weeks later got a check - no questions asked. They're rules seemed pretty clear. I'll defintely use them again. I found them to be great. I had a legitimate claim, sent the appropriate paperwork, couple weeks later got a check – no questions asked. They’re rules seemed pretty clear. I’ll defintely use them again.

]]> By: Meghan Francis http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-1/#comment-74152 Meghan Francis Thu, 01 Mar 2012 15:34:44 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-74152 Thank you for taking the time to post. Travelex Insurance Services wants to assure you that we strive to operate under all necessary compliance guidelines required by law. We value our client’s business and feedback and want any contact with them to be fair and equitable. We do appreciate you notifying us regarding your concerns. We review and process our client’s claims with every consideration related to the details of the situation. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan/policy purchased. Based on the limited information you have provided in this post, we are unable to review the necessary information related to your party’s policy. In an effort to give our client’s every opportunity for their policy to be reviewed by our experienced examiners, please feel free to provide me with your information so I can contact the appropriate administrator on your behalf. Meghan Francis Travelex Insurance Services 877-491-6007 Meghan.Francis@travelexinsurance.com Thank you for taking the time to post. Travelex Insurance Services wants to assure you that we strive to operate under all necessary compliance guidelines required by law. We value our client’s business and feedback and want any contact with them to be fair and equitable.

We do appreciate you notifying us regarding your concerns. We review and process our client’s claims with every consideration related to the details of the situation. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan/policy purchased.

Based on the limited information you have provided in this post, we are unable to review the necessary information related to your party’s policy. In an effort to give our client’s every opportunity for their policy to be reviewed by our experienced examiners, please feel free to provide me with your information so I can contact the appropriate administrator on your behalf.

Meghan Francis
Travelex Insurance Services
877-491-6007
Meghan.Francis@travelexinsurance.com

]]> By: Angelo http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-1/#comment-71291 Angelo Fri, 24 Feb 2012 18:17:12 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-71291 Travelex is a fraudulent company. They have the audacity to question the authenticity of a family illness with which we are faced. Do not purchase coverage from them! Travelex is a fraudulent company. They have the audacity to question the authenticity of a family illness with which we are faced. Do not purchase coverage from them!

]]> By: Brooke http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-1/#comment-60234 Brooke Tue, 10 Jan 2012 03:00:58 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-60234 The WORST!!!! i gave them my name, address, phone number, cell phone number, credit card number, mother's maiden name, drivers license number, and birthdate and they STILL could not reload my card. I spend 3 hours on the phone trying to reload the card for my daughter in London--dont' be CAUGHT--it is the WORST service, idea, way to get money (unavailable) on the face of the earth. I could walk to London and get $$ to her faster. The absolute WORST service online. The WORST!!!! i gave them my name, address, phone number, cell phone number, credit card number, mother’s maiden name, drivers license number, and birthdate and they STILL could not reload my card. I spend 3 hours on the phone trying to reload the card for my daughter in London–dont’ be CAUGHT–it is the WORST service, idea, way to get money (unavailable) on the face of the earth. I could walk to London and get $$ to her faster. The absolute WORST service online.

]]> By: matt mclean http://www.travelinsurancereview.net/travelex-travel-insurance/comment-page-1/#comment-52163 matt mclean Tue, 20 Dec 2011 06:08:47 +0000 http://www.travelinsurancereview.net/?page_id=270#comment-52163 Travelex Insurance Services is terrible. we purchased trip insurance for a family trip celebrating my moms 70th birthday. we purchased trip insurance through from Travelex Insurance Services due to my mom's mother (my grandma) being sick. My grandmother passed away, therefore we did not take the trip. Now we are out nearly $7,000. Seems cut and dry, nothing to really negotiate if we bought trip insurance to protect us in the case of sickness/death and she has died. First and last time we will use trip insurance, especially from Travelex. Travelex Insurance Services is terrible. we purchased trip insurance for a family trip celebrating my moms 70th birthday. we purchased trip insurance through from Travelex Insurance Services due to my mom’s mother (my grandma) being sick. My grandmother passed away, therefore we did not take the trip. Now we are out nearly $7,000. Seems cut and dry, nothing to really negotiate if we bought trip insurance to protect us in the case of sickness/death and she has died. First and last time we will use trip insurance, especially from Travelex.

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