Comments on: Travelex Travel Insurance

By: Brooke

Brooke — Tue, 10 Jan 2012 03:00:58 +0000

The WORST!!!! i gave them my name, address, phone number, cell phone number, credit card number, mother’s maiden name, drivers license number, and birthdate and they STILL could not reload my card. I spend 3 hours on the phone trying to reload the card for my daughter in London–dont’ be CAUGHT–it is the WORST service, idea, way to get money (unavailable) on the face of the earth. I could walk to London and get $$ to her faster. The absolute WORST service online.

By: matt mclean

matt mclean — Tue, 20 Dec 2011 06:08:47 +0000

Travelex Insurance Services is terrible. we purchased trip insurance for a family trip celebrating my moms 70th birthday. we purchased trip insurance through from Travelex Insurance Services due to my mom’s mother (my grandma) being sick. My grandmother passed away, therefore we did not take the trip. Now we are out nearly $7,000. Seems cut and dry, nothing to really negotiate if we bought trip insurance to protect us in the case of sickness/death and she has died. First and last time we will use trip insurance, especially from Travelex.

By: Fudd

Fudd — Wed, 14 Dec 2011 22:56:52 +0000

My claim for trip cancellation coverage was denied recently, after being reviewed by the Claims Committee. I am not necessarily disputing it, since I understand it was based on their policy and bad timing on our part, although I do feel ripped off. But, more than anything, I am not happy about the conversation I had with the Travel Claims Examiner regarding the final claim denial. When I expressed my perception of unfairness about the “condition not unforeseen” decision relating to my husband’s illness, she compared it to a house burning down, which seemed a bit callous considering that his illness turned out to be aggressive cancer and he died less than four months later. In addition, I found it a little sad that there was no word of sympathy from her, even after I specifically brought up my husband’s death. I didn’t want fake sympathy, but no sympathy at all was disconcerting. Overall, my impression of her was curt and cold. I expected a little more from someone who deals with similar situations regularly. I am looking for another insurance company for my future overseas trips.

By: Maureen

Maureen — Mon, 14 Nov 2011 18:53:57 +0000

My husband and I were supposed to be on a Royal Caribbean cruise from Oct. 29 to Nov. 12. My husband broke his ankle on Aug. 4, but his doctor said he should be fine by the end of Oct. However, the ankle did not heal well and he is still wearing a boot. He didn’t want to go on a Caribbean cruise wearing a boot. We called Travelex and were told the insurance didn’t go in effect unitl Aug. 5, so his broken ankle was considered a pre existing condition. In addition, his son and only child, James Walker, was hit by a car on Oct. 16 and passed away on Oct. 21. We asked Travelex if we could send a copy of the death certificate, and they said we can do that, but they would still have to consider refunding our money. The case is now with our lawyer. If you need travel insurance consider any other company.

Update:

They paid us only after receiving a letter from our lawyer.

Editor’s Note from Travel Insurance Review:

Understanding it can be frustrating to handle insurance details in a distressing time, I believe Travelex acted in a professional manner in this case. The claim was received, proper documentation was requested, and the insured was paid within 6 weeks.

By: Eugene

Eugene — Sun, 13 Nov 2011 11:35:59 +0000

Purchased an Inca Trail trip (4 strenuous hiking days at high altitude) from REI Adventures for four of us. At their repeated urging I bought Travelex insurance. Not my style since in my 76 years I have learned that many insurers are basically fraudulent enterprises.(see Grisham’s ‘The Rainmaker’ 1996).However after 45 years with REI I assumed they had vetted the firm.
Bought the policy in June, fractured my shoulder while hiking in August, informed REI that I could not make the hike (formal written medical advice) but would accompany my family to Cuzco, arrived there in October, stayed in a hotel at my expense while the others hiked, submitted my claim to Travelex and it was rejected in its entirety. A clause bars lawsuits or punitive damages so I attempted to go to arbitration as appears to be my only option. They are resisting that too.

So judge, jury, executioner, all in one. Clearly DO NOT DEAL WITH THIS FIRM.

By: Herb

Herb — Thu, 20 Oct 2011 06:04:28 +0000

Excellent service and rates. Will buy from them again.

By: TIM

TIM — Tue, 27 Sep 2011 00:54:18 +0000

I’m very disappointed in your service or lack of it. My family purchased your service to protect us on our trip to Italy. Due to a 10 hour delay for departure to Berlin and then a missed connecting flight from Berlin to Rome, we missed one day of our vacation in Rome. We were charged 152.77 by our Hotel in Rome for the day we were not even there. We were without luggage for almost three days. We had the right to purchase up to approx. $100 each in clothing but chose not to. The idiotic claims agency you use, Nationwide Claims Administration, chose not to pay our hotel claim. If you ask anyone out there with common sense if the claim should have been denied. They would most likely say no. First, I think you should be morally honest and pay us for our hotel expense we incurred or refund our insurance premium for the whole family. Unless you do the right thing, I will let everyone I know what a rip off your travel insurance is!!!!!!!!! Shame on you.

By: Marguerite

Marguerite — Tue, 16 Aug 2011 15:32:21 +0000

Have been using Travelex for over 15 years. Have luckily only had to file 4 claims. One for baggage and 2 others for trip cancellation. We even had one claim denied but it just wasnt a covered reason. Never had a problem with them and they have always been top knotch. It appears that people that have had issues really didnt understand the coverage they were getting. As our agent told us, its similar to house or car insurance. There is always fine print in any insurance and its really our responsibility to read through that and understand the coverage. Just because you have insurance, doesnt mean you are covered for everything. Our agent was very good at explaining all that to us. She also pointed out the many differences in benefits that Travelex offers opposed to some of their competitors. But, I guess you cant please everyone. But all that matters is we have always been pleased.

By: Lynette Fripp

Lynette Fripp — Sat, 16 Jul 2011 21:10:04 +0000

I would not recommend Travelex to anyone. Our cruise was cancelled due to the cruise line declaring bankruptcy after cancelling the cuise. Travelex insisted I dispute the costs of the trip with the credit card company who then went after the travel agent (who had long since paid the cruise line).
I got my money back BUT at the expense of the travel agent who had no control of the situation. It was, in my opinion, the responsibilty of Travelex to refund us the money as they advertise bankruptcy as a cause for coverage, and their premiums are not cheap.
Instead, they passed the buck and an innocent company had to pay up. Unethical and morally wrong.

By: Sally Cadirci

Sally Cadirci — Fri, 10 Jun 2011 17:34:03 +0000

TravelEx is the biggest ripoff there is. I was to leave on 1/31/11 for a trip to Egypt and several days before, the airlines canceled all flights to Egypt because of the riots and unrest. The land tour I was to participate in was also canceled, not to mention the State Dept. advising NOT to travel to Egypt. I was to take an 8-day tour in Egypt and then 2 days later meet up with another tour in Morocco. Both trips were booked at different times and separated by 2 days, but covered by TravelEx on the same policy. They did not reimburse me for the total loss due to the cancellation of the Egypt trip because they claimed it was not a canceled trip, it was a trip delay. What a racket they have. The very sort of thing a person would insure against and they deny it. I appealed as did others in our group and all were denied, even upon appeal. I will NEVER use them again, I will NEVER recommend them, and I will be sure to alert everyone I interact with to avoide them like the plague. It should be considered breach of contract or fraud. I understand that this is their pattern. Interesting, Mark (June 8, 2011) I wonder if you were with the same group, as some of the folks we were to join in Egypt were in Jordan first.. I am advised that the travel company we booked through will no longer recommend this company to their travelers either. Nationwide is NOT on your side! they need to change their jingle.