Travelex Travel Insurance
Editor Review The Good: As part of the worldwide Travelex Group providing currency exchange services in cities and airports around the world, Travelex is a very recognizable, reputable, and trustworthy brand. Travelex offers several different plans with a variety of benefits and optional upgrades; Enhanced trip delay reasons include traffic accident enroute (even if not directly involved), lost or stolen passports or travel documents…delay must be 5 hours or more (Basic, Select, Max); Ex spouse, business partner and domestic Partner are covered under Family Member(Basic, Select, Max products); Primary coverage on all plans, including Basic. No deductibles. The Drawbacks: Website is confusing to use, and getting a quote can take patience. (We recommend using a comparison site for quoting.) The 14 day waiting period for Financial Default coverage is longer than some companies (some only require a 7 day wait) The Bottom Line: Travelex travel insurance provides solid, trustworthy products with several optional coverages to let you customize your plan. Select a plan that includes coverage for children at no additional cost when accompanied by a covered adult family member. Travelex offers 24/7 travel assistance services, primary coverage and much more Where to Buy Travelex Travel Insurance:Get a quote/buy direct from the company- Get a quote and enroll online directly at the Travelex website. This a a good choice if you have decided on Travelex and are ready to enroll. |
| Company Name |
Travelex Insurance Services |
| Website |
https://www.travelex-insurance.com |
| AM Best Rating |
A+ Superior |
| US Travel Insurance Association Member |
Yes |
| Refund Policy |
10 Day Free Look |
| 24/7 Emergency Assistance |
Yes |
| Plans offered by Travelex Insurance Services | Travel Basic
Travel Select Most Popular |
| Address/Phone/Fax/Email |
Travelex Insurance Services P.O.Box 641070 Omaha, NE 68164-7070 1-800-228-9792 (8am-7pm Central Time M-F) 1-800-867-9531 Fax customerservice@travelex-insurance.com |
| Policyholder Questions | 1-800-228-9792 |
| Travel Assistance/Emergencies |
US/Canada 1-866-866-8155 (toll free) Outside US/Canada call collect to US Dial 0 for operator ask to connect to 410-308-2903 |
More about Travelex Travel Insurance
Before you leave home for vacation, business, or pleasure, it is important to consider the unexpected and sometimes unpleasant problems you may encounter on your trip. Whether you happen to encounter weather delays in Tahiti or a serious injury to you or a family member, your hard earned vacation investment can be very quickly lost when it comes to uninsured travel plans.
- Very strong presence within travel industry
- Offices in 35 countries, serving over 29,000,000 customers annually
- Travelex Travel Insurance offers a great variety of products
Travelex provides some of the most comprehensive and customizable travel insurance packages available covering a wide variety of pre- and post-departure occurrences. Travelex is a leading provider of retail travel insurance in North America and provides a wide range of travel protection plans to protect travelers.
Their core insurance plans are Travel Plus and TraveLite, which are family friendly plans, but they also offer flight only and annual coverage plans which provide single and multi-trip coverage respectively.
When you are planning your next trip, you can use the Travelex rate calculator to compare plans and get an instant quote (or use a comparison site). Policy holders can also use the Travelex website to make changes in their existing plans or file claims as well.
In addition, some truly unique traveler benefits are offered on the Travelex Insurance Services website. For example, you can:
- Order foreign currency and your order will be shipped directly to your home so you don’t have to exchange money en route!
- Use the website to order rechargeable, prepaid phone cards with low rates and no overseas connection fees to help you and those you travel with stay in touch with family members, colleagues, and friends.
Travelex Travel Insurance plans
Travel Basic Plan
Basic protection for those on a budget with useful optional upgrades
This package is perfect for individuals and families traveling as it covers the most often asked for benefits: emergency medical, cancellations and delays, and missing or lost baggage. This plan also offers some useful and reasonably priced optional upgrades to complete your trip protection.
Travel Select Plan
Most Popular plan from Travelex-Complete protection with the option to customize
This package is perfect for individuals and families. It offers a complete protection plan that includes some high-end benefits, including 24-hour AD&D and pre-existing medical condition waivers. This plan also offers some useful and reasonably priced optional upgrades to complete your trip protection.
Travel Select Advantage Plan
Excellent protection with included Family and Professional Pak benefits
This package is perfect for individuals and families traveling with children. It offers a complete protection plan that includes some high-end benefits, including 24-hour AD&D and pre-existing medical condition waivers. This plan also offers some useful and reasonably priced optional upgrades to complete your trip protection.
Travel Max Plan
High levels of protection including some choice options
This package is perfect for individuals who want to cover an expensive trip with full featured protection for emergency medical, lost baggage and potential trip delays. Includes Cancel for Any Reason with 50% reimbursement and Hospital of Choice. This plan covers a maximum trip length of 180 days and some useful upgrades including collision damage and roadside assistance.
Travel Plus
A popular, family-friendly plan with valuable travel benefits
This package is perfect for individuals and families traveling with children and provides the high level of travel protection you want your family to have. A complete plan, this plan includes optional business upgrades and flight accident protection for worry-free travel. Pre-existing medical conditions for people of all ages can be purchased if the plan is purchased within 21 days of your initial trip deposit. Access to worldwide emergency services and concierge advice is available 24 hours a day from anywhere in the world.
TraveLite
A lighter travel plan that is still family friendly but includes a few less frills
This package provides comprehensive travel protection with emergency medical coverage and benefits for trip delays, or baggage loss. Post-departure trip interruptions are also covered if your travel plans are interrupted for any reason. Pre-existing medical conditions can be covered if the plan is purchased within 21 days of the initial trip deposit. This travel insurance plan is is a very affordable option for those traveling with children and on a budget. Access to worldwide emergency services and concierge advice is available 24 hours a day from anywhere in the world.
Flight Insure Plus (available as Single Trip or Annual)
Your best bet for covering non-refundable airline costs plus a little more
This plan provides insurance for you non-refundable airline tickets and more if you are prevented from traveling due to injury, sickness, or other covered event. It includes simple rates that are not age-related. The level of coverage is chosen by you, so if youre looking for great basic coverage with a little extra, this is the plan for you. This affordable package comes with sickness and accident protection plus medical evacuation and repatriation coverage as well. Access to worldwide emergency services and concierge advice is available 24 hours a day from anywhere in the world.
Where to Buy Travelex Travel Insurance:
Get a quote/buy direct from the company- Get a quote and enroll online directly at the Travelex website. This a a good choice if you have decided on Travelex and are ready to enroll.
Screenshots of Travelex Website
Where to Buy Travelex Travel Insurance:
Get a quote/buy direct from the company- Get a quote and enroll online directly at the Travelex website. This a a good choice if you have decided on Travelex and are ready to enroll.
GHT | May 5, 2009
Very easy to work with and professional company.
Jo Phillips | May 29, 2009
We were shocked beyond shocked to find out our insurance was null and void because my cousin and her husband, while US citizens/retired Air Force, are temporarily on assignment in Germany working for the US Air Force for 3 years. They denied our claim (we flew to Finland from Germany and had to return due to her husband’s health emergency) because they are not living in the US. They took our money for the premium but we weren’t eligible for coverage due to them being in Germany, even though our “covered” trip was from Germany to Finland and back to Germany.
Jorge | Jun 12, 2009
I purchased the Travelex Travel Plus plan as it is very comprehensive and provides Rental Car collision damage coverage, (CDW) – or does it?
If you read the policy terms carefully you will find that the Rental Car CDW only applies if you rent your car through a Travel Agent. If you rent a rental car directly from the rental company – as most travelers do – the Travel Plus CDW coverage DOES NOT APPLY. You would need to purchase a costly CDW rider or a CDW specific policy.
Not sure why Travelex seems to be the only travel insurance company with this unusual Rental Car CDW clause. For future travel I will use another company like Travel Insured International who’s World Wide Trip Protector Gold is only a few dollars more and includes proper Rental Car CDW coverage.
Dave | Dec 17, 2009
We have had our travel insurance claim ($755) denied, have been given the run around, have provided all asked for paperwork, and now they say it’s due to a “pre-existing” condition. How were we supposed to know our daughters foot was going to get worse just be for her school trip. We purchased the Basic plan as we were led to belive this is all we needed and as a matter of fact, this was all that was offered!
The School is now NOT going to use this company nor the travel agent whom they do all their booking with. I am contacting local New York State Insurance division and local politicians to help us. Our daughter is having surgery this week on her foot and we NEED that money to pay for it.
Travel-EX STINKS!
Joel R. | Jan 25, 2010
We had to cancel a hiking trip to Peru, due to my wife becoming ill before the trip.
There was a modarate amount of paperwork, but the company paid up the full amount.
Cagliostro | Apr 27, 2010
Situations in the poor reviews below could have easily been avoided had the insured read the small print on their policies prior to purchase. Most travel insurance policies have limitations on pre-existing condition coverage which is almost always waived if the policy is purchased within 15-30 days of initial trip deposit. These limitations are very clear when looking at policies.
Read the fine print before purchasing, that is YOUR responsibility as a consumer when shopping for insurance. Don’t blame the insurer for your own mistakes.
S.M. Olmstead | May 11, 2010
Travelex is a total rip-off company. First of all, I’m a lawyer so I did read the agreement in ful before I purchased the policy.
I was stuck in London at a second rate hotel because the original hotel was full at my check-in. Then I had a family emergency and had to fly back home 2 days early and Travelex was of no help at all. They fought me no matter what I provided them and even tho my travel agent keeps pushing them (for her commission, of course) I will NEVER BUY FROM THEM AGAIN.
Vince P. | Aug 20, 2010
Travelex did us right 4 years ago when my girlfriend had full thickness tear of ACL and needed surgery. We were paid in full in a timely manner. I will continue to pay the uptick fee for one of their plans to cover any preexisting condition issues as coverage is all about the plan you pick. We were totally pleased with them and I’m not affiliated with these guys in any fashion. Thus we are back for the fourth time to purchase trip insurance from them, we hope we will never have to use it, but are comfortable knowing they will pay if needed. Read the policies carefully and you should be able to pick the right one for you and hopefully be as happy as we are with Travelex.
Vince P. | Aug 20, 2010
Travelex did us right 4 years ago when my girlfriend had full thickness tear of ACL and needed surgery. We were paid in full in a timely manner. I will continue to pay the uptick fee for one of their plans to cover any preexisting condition issues as coverage is all about the plan you pick. We were totally pleased with them and I’m not affiliated with these guys in any fashion. Thus we are back for the fourth time to purchase trip insurance from them, we hope we will never have to use it, but are comfortable knowing they will pay if needed. They were a little picky with the paperwork so save any documentation needed carefully. Read the policies carefully and you should be able to pick the right one for you and hopefully be as happy as we are with Travelex.