Travel Insured International Travel Insurance

Comments

1. Jay says:
   March 10, 2012 at 4:46 pm

   Travel Insurance Intl. is a SCAM! Avoid at all costs.

   Our family was to take a trip to Switzerland to visit my Wife’s family in December of 2011. My wife purchased flight insurance from Travel Insurance Intl. in March 2011. I was diagnosed with Immulogical Urticaria in July 2011 which is a systemic, painful reaction to heat and other stress brought on by allergies. It began to act up about a month before our trip and my doctor advised me by phone, not to take a flight over 3 hours in length as there may be no way to get any relief in-flight. Since the flight to Switzerland is 12 hours I made the decision not to go with my family on this trip. We filed a claim and it was denied because they said there was no record of me being treated in December, even though my doctor told them, in the Insurance Companies own form, that he advised me not to take a flight over 3 hours in length. Are they trying to say that a doctor cannot advise a patient by phone not to do something. These are just greedy bastards that will take yiour money and deny, deny, deny coverage to keep from paying out claims. Yoiu might as well burn your money rather than give it to Travel Insurance Intl. for flight insurance.
   Jay

   Reply
   • Travel Insured International says:
     March 29, 2012 at 1:24 pm

     We were very sorry about Mr. Ashley’s medical problem and his strong dissatisfaction with his customer experience with Travel Insured. The policy Mr. Ashley purchased provides coverage for trip cancellation if a sickness results in medically imposed restrictions as certified by a physician at the time of loss preventing their continued participation in the trip.

     Mr. Ashley cancelled his trip on December 13, 2011. According to the medical documentation received from his treating physician, the last time he sought medical advice and/or care for his condition was July 11, 2011.

     Since at the time of loss a physician did not certify an illness resulted in medically imposed restrictions, benefits under the policy are not payable. Therefore, his claim was appropriately declined. At Travel Insured we are never happy to deny a claim. Members of our claim department and their management team are always readily available to our customers, and they can be reached at 1-800-243-2440 to discuss a claim filing that has not resulted in a happy or satisfying outcome.

     Reply
     • jay says:
       May 6, 2012 at 4:25 pm

       An appeal was filed with the Department of Insurance Claims in Los Angeles California and Travel Insurnce INTL was forced to pay our claim.

       Lesson; always file an appeal.
       jay

       Reply
2. Bill Limbrick says:
   October 28, 2011 at 3:31 pm

   Over the past 5 years, I have spent $3505.00 on trip insurance with Travel Insured International (TII). I made no claims until this year. I spent $795.00 on insurance for an Alaskan trip which had to be cancelled because my wife’s father became confined to a nursing home due to 4 hospital visits within 2 months. We were advised by his physician not to take the trip. I submitted all forms and was denied a claim of $1858.40 because TII insisted it was a pre-existing condition and that I had not taken out the insurance within 14 days of the down payment of the trip. When I requested a refund of the $795.00, ITT claimed that I had only 14 days after taking out the policy to get a refund. Since ITT was aware that over 14 days had elapsed between my trip down payment and my payment of $795.00 to TII, I feel that they should have notified me that problems could occur, as they did. They had no problem accepting my $3505.00, but a simple request for a refund was denied. This is not ethical business practice. I used TII because USAA endorsed them. USAA tried to get them to refund my $795.00, but TII would not relent. I do not know why USAA continues to recommend this company. I hope other potential customers will beware when considering policies underwritten by TII.

   Thank you,

   William Limbrick

   TravelInsured
   September 22, 2011
   Under the policy the insured purchased, Pre-Existing medical conditions are excluded.
   In order to waive the Pre-Existing medical condition exclusion, you must purchase the plan within fourteen (14) days of the initial Trip deposit; for the full non-refundable cost of Your Trip; the booking for the Trip must be the first and only booking for this travel period and destination; You are not disabled from travel at the time You pay the plan cost.

   Pre-Existing as defined by the policy is any Injury, Sickness or condition of yourself, a Traveling Companion or You and/or Your Traveling Companion’s Family Member for which medical advice, diagnosis, care or treatment was recommended or received within the 180 day period ending on the Effective Date.

   The Effective Date of the policy is May 4, 2011.

   According to the documentation submitted, the insured’s father-in-law received medical advice and/or care within the 180 days period prior to the Effective Date for the same illness in which he cancelled his trip for. Since the illness for which the insured cancelled is a Pre-Existing condition, it is excluded under the policy and therefore benefits are not payable.

   Although the insured has been a valued customer for several years, we must pay all claims according to the policy language.

   Reply
3. Julie Petersen says:
   September 11, 2011 at 2:14 pm

   This company is a scam. I bought the ‘Any reason cancel’ policy for my family 6 months before we traveled to Turkey. I notified them 2 weeks before our trip to say one of our children will not be traveling due to summer college committments.
   Before we travelled the company sent me paperwork to claim.

   After our trip, I am getting the run around. First I have to get confirmation from 3 airlines to say my daughter did not fly. That is hard enough to get from international airlines but Now the company tells me that I had to notify the 3 airlines 48 hours before the flight. This is not in their policy and I was not told that by the 2 representatives that I spoke to before the trip. The customer service rep was very rude stating that that is a policy rule even though it is not stated in the policy and I was not told about it.
   I did try to notify all 3 airlines 2 weeks before the flight, I have phone records to prove it but I was unable to get through to 2 of them. (With some charter airlines it is impossible to have any human contact)

   Response from Travel Insured International

   We did not provide the quality customer care service that is the TII way.

   Our claims customer service representative should have recognized that Travel Insured was notified of the claim on 06/23/11, thereby meeting the contractual policy requirement that the insured be prevented from taking the trip for all reasons up to 48 hours prior to departure.

   We understand that it is difficult to get refund information from certain airlines, and after a review of all available documentation we are paying the claim for $372.59.

   We have reviewed this claim with our representative and we apologize for any inconvenience we may have caused our customer.

   We now plan to take this further!

   Reply
4. Barbara Kubereit says:
   September 8, 2011 at 4:43 pm

   We’ve had to file a claim with this company for flights and it was handled promptly. Customer service reps were knowledgeable, easy to reach, and very friendly. I would recommend this company.

   Reply
5. B Healm says:
   August 22, 2011 at 2:54 pm

   I wanted to buy one of their policies over the phone – - but was put on hold for over 20 minutes before I hung up without even speaking to anyone. I wanted to BUY — i.e. pay them money — and they didn’t seem to be able to pick up the phone. I can not even imagine what it would be like if I needed to make a claim. I decided to book with the next company on the list.

   I hope their marketing people aren’t spending too much money on ads — – because the operators don’t seem to want to collect any revenues!

   Reply
   • Virginia says:
     August 23, 2011 at 1:44 pm

     Hello B Healm,

     Consider using the purchase options available online instead. If you know the company and plan name, you can navigate to it on our website and purchase the plan from there. Alternatively, you can use this link to get a quote to get a number of quotes and to purchase your plan immediately – no phone call required (unless you have questions, of course!).

     Be sure to review your policy within the review period listed in your policy to be sure it meets your needs. Have a good trip!

     Reply
6. Selene says:
   July 13, 2011 at 3:57 pm

   “Cancel Anytime”….only not really. I’m out $400 for “cancelling anytime” due to emergency dental work appointments made (2 root canals because of excrutiating tooth pain) and they refuse to pay my claim because my emergency is not a “medical” emergency and somehow they deduced that I cancelled my ticket (purchased through priceline name your own price which you cannot cancel or get a refund for). We’re a military family and due to my dental emergency, I had to cancel my trip to see family and now I’m out $400 for the trip and $66 for the insurance that was worthless when it really mattered. try another company.

   Response from Travel Insured International:
   
   
   After checking with its claim department managers, Travel Insured International reports that the above Cancel for Any Reason claim has been paid.
   
   

   Reply
7. Theo B. says:
   July 3, 2011 at 6:34 pm

   RESPONSE TO TRAVEL INSURED

   No thank you… I’m staying anonymous due to your “customer service” personnel threatening to turn my case over to your lawyer simply because I had a legitimate complaint–the intent was crystal clear, you would use your attorney to make me go away with nothing for my claim and probably try to silence me in the process. This “chilling effect” practice of implied threat is abhorable. If I was out a lot of money for my incident i would have immediately hired an attorney to go after TII when the above statement was made to me. But since I am mostly out on the amount of the coverage, it’s not worth being litigious (as it seems to be for TII). I look at the money I wasted on the TII coverage as a lesson–one I hope others learn from and spend their hard earned dollars elsewhere. My only objective now is to relate my viewpoint in many places and ways, and hopefully cause some future customers of TII to consider alternatives who might treat them with more respect. (Note: I am pleased that so far two of my friends have heeded my advice and gone elsewhere for travel insurance). So, no full name, no policy number, because TII you already had your chance and your response was despicable. Damn your polite, “wish we could help if we only had your name” response. If you had my name all I’d get is a letter from your attorney. You HAD my name and your actions spoke volumes about your company. I repeat, caveat emptor with TII.

   Reply
8. Theo B. says:
   June 8, 2011 at 12:56 am

   Buyer beware! Travel Insured Int’l is just a middleman, something they are a bit sly about–they don’t actually do anything but take your money and vend out the “service” although their marketing might lead you to believe otherwise. The 24/7 Worldwide Assistance (the key customer interface) is done by an unnamed 3rd party and the underwriting is also 3rd party. In our experience, TII is OK until they have your money, then you are a nuisance to them. Other reviewers have detailed many issues with TII, so to be brief, the 24/7 Worldwide Assistance doesn’t work as advertised, there are onerous and unnecessary paperwork req’s for claims and when I mentioned I wanted to make a complaint, I was asked to put it in writing so they could have their lawyer respond! Now that’s customer service! Threaten to sic attorneys on you for having the audacity to actually complain about service. Fortunately, we’re not out much money for our “event” so we’ve walked away (quickly) from TII, not worth our time (or yours) to deal with dishonorable and unethical cretins who throw their customers and vendors (underwriters and assistance line) under the bus and take no responsibility themselves. As one poster said, what goes around comes around. I hope to see TII on this list soon: http://en.wikipedia.org/wiki/List_of_business_failures

   RESPONSE FROM TRAVEL INSURED INTERNATIONAL

   We ask that “Theo B. ” kindly further identify himself with full first and last name on his Travel Insured plan so that we can investigate to verify whether or not his service needs were properly addressed and whether more could have been done to provide emergency assistance. Thank you. Travel Insured International

   Reply
9. Marijo Hennagin-Mazur says:
   May 30, 2011 at 2:32 pm

   I am totally disgusted with this company! Within one week following the horrific earthquake and subsequent tsunami in Japan, my husband and I decided to cancel our upcoming trip to that country. Our decision to cancel was based on all of the following criteria: As of the date of our cancellation, we had read the US State Department’s official Travel Advisory, urging Americans to NOT GO to Japan at that time, and consider leaving Japan immediately if they were already there… In addition, we had read up-to-the-minute reports of continuing severe aftershocks occurring near the island of Honshu, where Tokyo is located, a series of rolling 3-hour-+ blackouts in Tokyo, severe disruptions to communications (including cellphone capability, etc.), and — most significantly — a ominous and widening threat of nuclear radiation headed towards Tokyo. There were also significant disruptions to transportation in and out of the city and surrounding areas.

   We immediately contacted Travel Insured International, to institute a claim for the 12% Cancellation Fee that was being imposed upon our refund by the touring agency (amounting to $755), and for reimbursement of the “reinstatement fee” of $150 charged to my account by American Airlines, to reinstate my Frequent Flier miles that I had used for my air ticket to Japan. We had carefully read the Policy that we had bought from Travel Insured, and noted that under the heading “Natural Disasters,” it stated that reimbursement of travel charges (and cancellation fees) would be covered in the event that our “accommodations in the city of destination,” i.e., Tokyo in our case, “were made uninhabitable.”

   We certainly believed that the terrible situation that existed in Japan, generally, as well as in Tokyo — not to mention the fact that our own State Department had issued a Travel Advisory URGING US NOT TO GO TO JAPAN AT THAT TIME(!) — were sufficient to satisfy the “uninhabitable” clause in the Policy. After all, it is not simply the physical destruction of a property that can make it uninhabitable! Surely, an earthquake every hour, the looming radiation cloud approaching the city, and the general misery of the entire country after such an unprecedented disaster qualify as making it “uninhabitable!”

   Not so, says Travel Insured International. After completely IGNORING FOR SIX WEEKS (no acknowledgement of any kind about having heard from me!) our submission of required and supporting documents and a personal letter to them, I finally called to speak with a Claims Manager. Leaving a voicemail message for him, I heard back four days later from a much lower-level subordinate, telling me that they were waiting for a response from my tour agency, to verify when THEY had cancelled our trip! (It was clear in my letter that WE had cancelled…) I said that I required direct contact with the Manager, Mr. David Dagostino.

   That contact finally occurred a day later, and was completely unsatisfactory. I was furious at the company’s poor (extremely slow, or non-existent) response to my initial claim materials, and to the fact that they had obviously not even read my letter, with its details. I was also furious that Mr. Dagostino had shoved my case back “downstairs,” to an underling, after my voicemail message to HIM… He said he would look into my claim personally, and get back to me promptly.

   Three or four days later, I received a letter in the mail, denying my claim, on the grounds that our accommodations were not, indeed “uninhabitable,” and that we, not the tour agency, had cancelled the trip.

   My husband and I travel internationally very often, and have never encountered such a situation with any company I have dealt with. I consider that Travel Insured International totally misrepresents itself as operating in its policyholders’ interests, that it is in the business purely for profit and nothing else, and that its business practices are absolutely awful. They obviously do not like having to pay on legitimate claims, whether or not they fit the “letter” of the policy to a “t.”.

   I intend to file a formal complaint with the Connecticut Insurance Department, and with the Better Business Bureau, but I decided that a Review would be a good pace to start, as a warning to potential victims of this company’s shenanigans!

   Bottom line: DO NOT PURCHASE YOUR TRAVEL INSURANCE FROM THIS COMPANY!!! YOU WILL BE SORRY!!!

   RESPONSE FROM TRAVEL INSURED INTERNATIONAL

   Travel Insured Intl. response to Marijo Hennagin-Mazur complaint #16 of May 30, 2011:

   The ferocious tsunami and 8.9- magnitude earthquake that hit Japan affected millions of travelers worldwide. While Travel Insured International (TII) strives to review claims and return calls in a timely fashion, world events occurring at that time inundated the Claims Department and we were not able to provide the quality service we normally provide..

   The insurance plan Ms. Hennagin-Mazur purchased provides Trip Cancellation coverage for specified events. According to the documentation submitted, Ms. Hennagin-Mazur cancelled the trip due to the situation in Japan resulting from the earthquake, tsunami, and radiation.

   A specified event covered under the plan is Natural Disaster at the site of Your destination which renders Your destination accommodations uninhabitable. TII did not receive any documentation to show that any destination accommodations for Ms. Hennagin-Mazur were made uninhabitable by the Natural Disasters, benefits are not payable.

   The plan also provides coverage for Travel Supplier Cancellation. TII looks for ways to pay claims; therefore, they contacted the Travel Supplier to determine whether they cancelled the trip. Since they did not cancel the trip, benefits are not payable under this benefit either.

   Reply
10. Dick Swearingen says:
    May 8, 2011 at 1:53 pm

    Original Comment from 4/13/2011:

    We were “declined” payment after my wife suffered a series of Alzheimer’s Delirium Episodes and had to return home mid-cruise.
    Dick

    Second post from original poster 5/8/2011

    It is obvious that a high percentage of people reviewing Travel Insured International are treated poorly. This company is not in business to insure. They are in business to receive premiums and then find a weasel way to deny claims. One purchases insurance in case travel is interrupted. My wife suffered a series of four Delirium Episodes in the first five days of an 11 day Caribbean Cruise. We had to disembark in Costa Rica and fly home. Travel Insured International denied the claim because she was not seen by a ship’s doctor before leaving the ship. Why would that have been necessary? The doctor would have diagnosed Alzheimer’s Disease which we already knew. There is no known treatment for Alzheimer’s or for Delirium Episodes which are suffered by a small percentage of Alzheimer’s patients. Waiting for a doctor to do nothing would have been stupid. But, it appears that you have to be stupid to trust Travel Insured International.

    Dick Swearingen

    Reply from Travel Insured International 5/9/2011

    We are very sorry that the Swearingens were not able to continue their cruise vacation and had an unhappy outcome to their claim. Please note that Travel Insured is required to follow disclosure rules that do not permit private medical records to be publicly disclosed. However, our claim department management has confirmed that the Swearingens’ claim was properly declined due to the absence of any physician’s certification that would have restricted their continued participation on their trip. Such certification is required for a Trip Interruption to be covered.

    Reply
11. Luke Miller says:
    April 18, 2011 at 10:44 am

    I was supposed to fly out to Ohio for a 18 hour vacation with my one year old twin neices. My flight out was cancelled, so I was not in Ohio to take the return flight. Said there needed to be a 24 interruption of services. How would that help me, and why did I buy this? Would not file my claim, made no effort to help, said that their 10 page packet of legalese was “not fine print”. Yeah right. Very dissatisfied with this company, will not use them again. Is all travel insurance like this? Is the whole industry a scam, or just these guys?

    Travel Insured International Response – May 5, 2011

    We are very sorry that Mr. Miller did not have the opportunity to enjoy his trip. However, we have no record of any claim application that was ever received from Mr. Miller. Travel Insured customers who are delayed due to flight cancellations may qualify for Trip Delay and Missed Connection benefits. A Trip Cancellation claim, however, requires a cessation of common carrier service for a minimum 24 consecutive hours for coverage to apply as stated in our policy.

    Reply
12. PERRIN AND FLORA POWELL says:
    March 25, 2011 at 10:46 am

    Purchased insurance for a trip to Israel with Travel Insured International.. Trip cancelled due to heavy snow. All but $600 of trip fees refunded by travel company. Travel Insured impossible to deal with in trying to collect balance owed us. People who answer phones in claims department rude, refuse to connect you with your claims analyst and will not let you hold on phone to talk to correct person. Had to yell at them to get them to stop talking over us. Was only able tp resolve this problem with the help of our travel company, Discovery Ministries. Very disappointed in this travel insurance company. Will never use them again.!!!!!! Took at least 10 phone calls and e-mails to get this resovled. Have been promised check for $600. Hope this is true. Good luck if you have problems with your travel. You will need some tranquillizers if you have to deal wiith these people!!!!

    RESPONSE FROM TRAVEL INSURED INTERNATIONAL

    We sincerely regret that the Powells had an unsatisfactory experience with our claim service and we apologize for any inconvenience we may have caused them. Our goal is to process claims fairly and promptly. When their claim was reported we were implementing a new document imaging system and several irrelevant claim forms were sent to them which caused a delay. A check for $600 was sent to them on March 28, 2011.”

    Reply
13. P. Mostek says:
    December 6, 2010 at 2:52 pm

    My experience with this company was horrible. After six months,they finally declined my claim which included a flight that I was given a boarding pass for but no ticket …which I had to purchase another ticket before I could get home…..and a total disregard for the facts of the case which was a nightmare from start to finish.. In addition….their attitude was definitely not customer service based but was condescending and certainly not speedy.

    Run, don’t walk to another company and pass it on to your travel agent.

    Reply
14. James LaGarde says:
    November 14, 2010 at 8:25 am

    This was the first time I had ever purchased travel insurance which was offered by our vacation home rental agency. Two weeks prior to our vacation, I had an accident which disabled me for six weeks. I filled out the claim form with my doctor, mailed it in, and was reimbursed for my rental costs in less than four weeks – no additional information was required. Customer service was polite, helpful, and very professional. I would definitely purchase this insurance again!

    Reply
15. John Hilgenberg says:
    October 22, 2010 at 1:21 pm

    This is a stand-up outfit. I had to submit a claim that they could easily have chosen to deny and not been judged unreasonable. It had to do with unusually calm weather causing a YACHT sailing from Bermuda to the Azores to arrive several days late, thereby causing me to forfeit my nonrefundable plane ticket back to the US. After furnishing written declarations from a recognized weather expert who advises sailing craft in the Atlantic, who confirmed the unusual conditions and that we had allowed more than enough time for a normal passage, TAI sent me a check for the amount that would have been due if a scheduled cruise ship had arrived late. I would not have blamed them for rejecting this claim and was immensely impressed at their prompt and favorable response.

    Reply
16. gwendolyn parks says:
    August 19, 2010 at 5:35 pm

    We have traveled all over the world, always got travel insurance and the first time we needed it this company has been awful to work with and I would not recommend them.

    Response from Travel Insured International
    We regret that Ms. Parks was unable to take her trip due to losing her passport,
    and had an unpleasant experience with our company. When she called our Claim
    Department to inquire about filing a Trip Cancellation claim due to the loss of her
    passport, our claim representative accurately informed Ms. Parks that her
    insurance plan does not include the loss of an insured’s passport as a covered
    reason for Trip Cancellation. A Travel Insured plan may provide emergency
    assistance and some reimbursement of unplanned expenses due to loss of a
    passport that occurs during an insured trip. However, Ms. Parks was able to
    avoid the frustration of filing a claim for Trip Cancellation for which she had no
    covered reason for reimbursement available under her plan. Members of our claim
    department and their management team are always readily available to our
    customers, and they can be reached at 1-800-243-2440 to discuss a claim filing or
    question that has not resulted in a happy or satisfying outcome.

    Reply
17. SJE says:
    July 10, 2010 at 1:28 pm

    I cannot say enough good about this company. On my trip, I lost my passport and had a death in the family within the first 3 days of my 14 day vacation. Travel Insured Int’l gave me impeccable service from outside the US — helping me find where I needed to go to get my passport replaced as well as connecting me with the airline when I was unable to do so from my own phone. My claim was paid promptly and with no issues whatsoever. Thank you for the great service!!

    Reply
18. Robert McKaig says:
    June 15, 2010 at 10:09 am

    I purchased a plan from Travel Insured in the spring of 2009 to cover a proposed trip to France for my wife and me in September. I was not able to travel because of a sciatica problem – I could not walk up steps or inclines without a great deal of effort or pain. My doctor recommended that we postpone the trip. It was evident from Day 1 that this outfit did not want to honor my claim. I also found them to be unresponsive, as the writer below states, and quite nasty on occasion. They have a person named Sarah Raymer who should not be working with customers – even some of her fellow employees make remarks about her attitude. They promised to return calls on numerous occasions and did not. They claimed they had not received information from my doctor on a number of occasions, but whenever I called the doctor, they said they had sent the required information and ended up sending it again (and again!). Finally the company denied my claim due to a ‘pre-existing condition’. My doctor sent them a letter stating that this was an acute incident, and not pre-existing, but they refuse to honor the claim. I’ve reported Travel Insured to the Better Business Bureau of Connecticut, but they cannot do anything for me. I agree with the ‘what goes around comes around’ sentiments. And anybody who is considering purchasing insurance from these people should rethink and go to someone else. Forewarned is forearmed!

    Response from Travel Insured International:
    We were very sorry about Mr. McKaig’s medical problem and his strong
    dissatisfaction with his customer experience with Travel Insured’s Claim
    Department. At Travel Insured we are never happy to deny a claim. Travel
    insurance policies generally exclude coverage of pre-existing medical conditions in
    order maintain the cost of insurance at affordable rates for most travelers.
    A pre-existing medical condition, as defined in Mr. McKaig’s policy, means “any
    injury, sickness or condition for which medical advice, diagnosis, care or treatment
    was received during the 180-day period ending on the effective date of the
    insurance coverage.” Although most Travel Insured plans provide a waiver
    allowing for coverage of the pre-existing condition if the plan is purchased within a
    specified period of time after the initial trip deposit is made, Mr. McKaig
    purchased a plan that does not include this waiver. Mr. McKaig signed a medical
    authorization and the medical records reported that he did receive medical
    treatment and advice for his medical condition during the 180-day ending on the
    effective date of his plan. His claim, therefore, was appropriately declined.
    Members of our claim department and their management team are always readily
    available to our customers, and they can be reached at 1-800-243-2440 to discuss a
    claim filing that has not resulted in a happy or satisfying outcome.

    Reply
19. Julia says:
    May 29, 2010 at 6:23 pm

    I was unable to board my return flight out of La Paz, Bolivia due to altitude sickness. Called their worldwide assistance number and was told by a customer service rep that it qualified as a trip interruption, everything would be covered, and that I could go ahead and book a new flight – all the paperwork would be sent to my home address in the USA and not to worry about it until then.

    When I returned home and filed all of the paperwork, they sent me a nasty letter saying that I hadn’t provided proper documentation. I was out $1,000 for the flight. Seems like the left hand doesn’t know what the right hand is doing.

    Response from Travel Insured International:
    We sincerely regret any misunderstanding on the part of our customer Julia
    regarding our claim process. Our representatives do, indeed, forward claim
    applications and materials to customers’ homes for their completion and return.
    However, additional required medical documentation supporting the claim must
    be provided by the insured. Under the headline “Claims Procedure,” our policy
    instructions remind customers to “obtain medical statements from the doctors in
    attendance in the country where the accident or illness occurred.” In Julia’s claim
    the required medical documentation from Bolivia was not submitted. As a result,
    there was no support for our examiners to verify her claim as required by our
    underwriters. Members of our claim department and their management team are
    always readily available to our customers, and they can be reached at
    1-800-243-2440 to discuss a claim filing that has not resulted in a happy or
    satisfying outcome.

    Reply
20. tobynh says:
    December 24, 2009 at 12:38 pm

    My recent trip was interrupted due to mechanical problems on a flight to the Bahamas. My claim was paid promptly and courteously with no hassles. I will definitely use them again.

    Reply
21. David Owen says:
    September 21, 2009 at 11:39 am

    I believe James J. Kervick meant to rate the policy with one or two stars. Since his rating was removed, I am rating on his behalf. If mine is removed, please re-add a one-star review on behalf of James J. Kervick.

    May truth and freedom reign over control and fear.

    Reply
22. MHS says:
    May 27, 2009 at 8:13 pm

    My wife fell in Istanbul and had to have immediate surgery. The hospital bill was over $17,000 (paid by VISA). Travel Insured Int’l reimbursed me within four weeks. I recommend them highly.

    Reply
23. James J. Kervick says:
    November 14, 2008 at 11:36 am

    I purchased their plan prior to my trip and Had many issues with the trip overseas eventually not being able to complete my journey. They understood the issues I faced but would not pay back any monies as there was not specfic to one of the cover items. Due to safety reasons and riots at the airport we removed ourselfs from the airport for safety reaasons and could not get on another flight to our destination thus we rerturned home.Because the airline(another country) would not state “strike” they would not resolve.Clkear and simple safety was an issue and was documented but they refused to pay. I would srongly recomend finding a more reputable company to deal with. These people are in business clearly not to pay.Customer service is less then standard as to comunication,and follow ups. This company clearly is fiancial trouble as the management team is unresponsive.Remember who you are contracting with review consumers reviews and read the policies.I did not do my up front homework and paid an expensive price. The good news is for the folks I dealt with…..what goes around comes around.

    Response from Travel Insured International
    It is regrettable that Mr. Kervick had an unpleasant travel experience in which he
    mentions several unspecified “issues.” Travel Insured plans can provide
    reimbursement of prepaid travel costs for specifically covered reasons, none of
    which was a given reason for this trip being cut short. Airport worker
    demonstrations are not a covered reason for Trip Interruption, nor is avoiding
    travel because of fear for one’s safety unless a covered terrorist event or political
    upheaval occurred, which was not indicated here. A labor strike can be a covered
    reason, but no such strike enabling coverage was documented, and the claim was
    denied. On a separately raised issue, Travel Insured is financially sound and is a
    reputable company serving the travel community since 1994.
    At Travel Insured we are never happy to deny a claim. Members of our claim
    department and their management team are always readily available to our
    customers, and they can be reached at 1-800-243-2440 to discuss a claim filing that
    has not resulted in a happy or satisfying outcome.

    Reply

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