We did not have to make any claim on any of the previous occassions.except the last one.

My mother had to be admitted in an hospital emergency room for immediate blood transfusion per the doctor’s advice.
Seven Corners paid NOTHING!!

They declared arbitrarily that my mother was rushed to the hospital because of a pre-existing condition. I provided them documents from the doctor and her previous history. None of these were able to impress them.

They kept repeating that their experts have determined it is a pre-existing condition. I realized that they really never intended to keep their obligations.

I have concluded that they basically pry upon folks who are looking for somewhat affordable insurance (visitor or inbound immigrant). They get their money upfront.

In hindsight – it is better to have NO INSURANCE if Seven Corners is the only alternative.

However, I feel that over the past year their customer service has improved greatly and my claims are now being dealt both promptly and accurately. My claims analyst, Robert, who currently looks after any claims I submit has been superb in communicating what stage my claims are at, answering any questions I may have regarding them and talking me through my payment information so I can understand my reimbursement.

I am in a situation where I live on the opposite side of the world to where Seven Corners is based and therefore always have a time zone difference difficulty when trying to communicate with them. I feel that my claims analyst goes out of his way in his efforts to communicate with me, so that this isn’t nearly as big of an issue as it could be.

Having one specific person look after my claims is definitely an improvement and I feel a greater deal sense of trust in the company knowing that one person is continuously dealing with and looking after me.

This year has not been a terribly great year for me health wise and I have had to put in more than my usual amounts of claims. I am very thankful that I have Robert at Seven Corners looking after my health insurance as this at least releases some of the stress that comes when one finds themselves unwell.

Hello Rebecca!

Thank you so much for posting your experience with Seven Corners. We know what an excellent Claims Analyst that Robert is and truly appreciate you taking your time to let us know that you’re happy with him. Please let us know if we can be of any further assistance.

Thanks

Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800)-335-0611
Local: (317) 575-2652 ext 3409
kathy.haught@sevencorners.com

I am very pleased with their service. I really appreciate Kathy for her assistance and prompt update on the status of my claims when requested. She along with her staff was very kind to extend her support for getting the claims reimbursed and keep me updated. Some of my claims got rejected but when providing missing documents they reopened my claims and processd the same.

I would recommend this insurance to my friends and family.

Thanks You are being there.

Sameer

Hello Sameer,

Thank you for taking your time to post your experience with Seven Corners. It’s always been a pleasure taking care of your travel insurance needs. Please don’t hesitate to contact us if you are in any further need of assistance.

Thank you very much!!

Kathy

Hello Jeff Jones,

I apologize for your dissatisfaction with your coverage. However, I see that we are currently waiting for confirmation from your travel supplier. We would be happy to reconsider your claim upon receipt of the requested documentation.

Thank you so much!

Kathy Haught
Claims Concierge at Seven Corners
Toll-Free: (800) 335-0611
Local: (317)-575-2652 x3409
kathy.haught@sevencorners.com

Hi Kim Le,

Please contact me with any questions. Have a wonderful time in Europe!

Best regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
suzanne.munson@sevencorners.com

Dear Kim Le,

Thank you for your post. If you haven’t already purchased insurance and you have questions, please give us a call. Customer Service is available from 8:00 am -5:00 pm EST at 1-800-335-0611, or feel free to ask for me personally. I hope you have a great trip!

Best regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
suzanne.munson@sevencorners.com

Dear HReddy,

As I have said previously, this website does not accurately represent the number of happy customers that purchase from Seven Corners every day. We issue over 20,000 new policies every month. That does not include providing assistance and claim services for organizations such as Americorps, Peacecorps, and U.S. Department of State. I would be happy to address any questions you may have regarding a plan for your parents.

Best regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
suzanne.munson@sevencorners.com

Hi Bridget,

I couldn’t find you in our system. Please feel free to contact me via email with your certificate number and I will have someone reach out to your doctor. Please supply their name and number.

Best regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
suzanne.munson@sevencorners.com

After mailing the claim form to Seven Corners, they contacted me, saying they needed my sister’s bank statement, showing where she paid for the tickets and my cancelled check, showing that I reimbursed my sister for my ticket. I sent these to Seven Corners on August 25, 2011. In September, Seven Corners sent me a statement to sign stating that I would not ever sell or use my non-refundable ticket and that I would accept a lowered amount from them. I signed this statement, but noted on the bottom that my ticket and the cancellation fee cost more than they wanted to reimburse to me. I wrote what amount they owed me.

In mid-October, a claims analyst phoned and said they could not accept my signed statement because I had written on the bottom of the statement. He informed me that they would send another statement to sign. The analyst also informed me that I needed to re-contact One Travel and get another statement from them showing how much I paid for the trip. I resubmitted the requested documentation from One Travel and another signed statement, on which I wrote that I would not sell or use my non-refundable ticket from One Travel and that I wanted the full amount of the ticket and the cancellation fee on October 31, 2011. I also sent a letter showing the various dates that I submitted all the required documentation to Seven Corners and requesting that they honor their contract and send the correct amount to me asap. I also included in the registered mail package I sent on that date a copy of our contract, because it seemed like the analyst I was dealing with had not read their contract. In that letter, I also demanded full payment, with interest (as stated in their contract, 9% per annum). I told them that I would be forced to take further action if I did not receive the correct amount that I had paid for my ticket and the cancellation fee. I thought that all the documentation, plus my letter and the copy of their contract, highlighted by me, would clear this matter up. I was wrong!

On November 12, 2011, I received an “Explanation of Benefits” letter from my claims analyst stating that my file had been closed for lack of response, and that upon receipt of requested information, my claim may be reconsidered. On November 14, 2011, I called Seven Corners and was told that their EOB and my package must have crossed in the mail and that is why my file had been closed. I was told that I had waited too long to submit the signed statement. I told her that I had not been told that I had a deadline to submit the signed statement and that it had only been 2 weeks since they had requested the signed statement with the incorrect amount on it. I asked to speak to my claims analyst, but she said that was impossible. She said someone with Seven Corners would contact me within a couple of weeks.

On November 18, 2011, my claims analyst phoned. He said (again) that they could not accept my new signed statement because I had written on the bottom of it and he was going to send me another statement to sign. I asked what amount they were going to put on this third statement. He quoted a reduced amount. I informed him that that amount was unacceptable, that I expected to be reimbursed for the correct, higher amount. He said that could not be done because he had a piece of paper from One Travel stating that I had only paid the reduced amount. After many mutual exclamations between him and me, he agreed to send me that piece of paper since I had already submitted my documentation from One Travel to him, twice!, so I would know what I was talking about when I re-contacted One Travel. When I asked him who could solve this impasse, he said no one else was authorized to talk to me. This is where my claim stands as of today.

I am totally disgusted by these delaying tactics, shoddy practices, and the fradulent reduction of the amount I paid for my ticket, the cancellation fee and the 9% interest due. If this matter cannot be resolved asap, I will be forced to take further action, which may include legal action, arbitration, contacting the Commissioner of Insurance in the State of Indiana, alerting your parent company (Nationwide Mutual Insurance Company), alerting the BBB and the U. S. Travel Insurance Association, Clark Howard and other consumer advocates and perhaps the Attorney Generals of the States of Indiana and Virginia, as I see fit. I may even be forced to contact the FBI, as I consider this to be interstate fraud. It makes me sick to see the complaints of all your other victims on this page. I feel fortunate that I did not have to have my money back right away and that I am retired and have all the time in the world to pursue this matter. I feel terrible for the elderly or other unfortunate victims your company has scammed or tried to scam. I think that Seven Corners and One Travel are in cahoots.

So, Seven Corners and One Travel, the ball is in your court. It will be very intersesting to see what your next move will be. If I do not receive a check for $1806.90, plus interest post haste, I will not hesitate to seek further actions against your company. Enough is Enough!

Hello Mrs. Floyd,

I’m sorry to hear that you were unable to attend your nephew’s wedding. I hope you’re feeling better. I understand that our staff has that been working with you, and explained that your benefit is only up to the actually purchase price of your ticket, minus any discounts.

Your benefit, as indicated on the form sent to you, is not lowered, but rather the actual purchase price. This was discussed in your phone conversation with our staff. We explained that altering the form, indicating a different dollar amount, caused many of the delays that you’ve outlined as each time, this voided the signed statement. Having said that, we obviously did not communicate effectively, and I apologize for that. Your file has not been denied, but is pending receipt of the signed form.

My understanding is that we have resolved all issues on your file with the exception of your cancellation fee. We are currently waiting on an answer for this exception and will notify you when and if we get an approval for the same. Seven Corners prides themselves on being very customer focused and I apologize if the details that complicated your file, were not adequately conveyed during the processing of your claim.

Best Regards,
Suzanne Munson
Customer Service Manager at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
suzanne.munson@sevencorners.com

thanks for looking into this. you said you are waiting on physician in india. but we already submitted a letter from there. we had more than 3 MAIL communications till now. you have all the medical records from US physician, medicines used in india (part of medical records from US physician), letters from both my father and physician in india. still you keep asking for more information than what we already provided. we are going back and forth for more than 5 months and i am not sure if this will ever end.

-suresh.

Dear Suresh,

We did receive a letter from your father’s home country physician. However, there were no accompanying medical records nor any information in the letter that indicated medical history details. Unfortunately, this is not sufficient for us to properly review your father’s claims. We need actual medical records (office notes, test results, medication lists) from his physician in order to make a determination regarding his file.

I apologize if we did not make clear the type of documentation needed from your father’s home country physician. Please know that our claims team will review your father’s file promptly as soon as we receive the requested information. Please feel free to email me direct if you have any additional questions or concerns.

Sincerely,

Angela Borden
Customer Service Representative at Seven Corners
Toll-Free: (800) 335-0611
Local: (317) 575-2652
marketing@sevencorners.com