Read all 25 reviews for this company

1. Overall Rating

   Raj | Jan 18, 2009

   I have bought the travel medical insurance from Seven corners for my parents who visited USA for couple of months .
   My father has to undergo some treatment for a problem which never existed before.
   Upon filing the claim, it took more than 2-3 months for this company to evaluate the claim and finally they got back to me with claim denial letter mentioning that the Pre-existing condition clause.
   I applied for a re-appeal of the claim and sent all the relevant sections of the medical records which mentioned that the symptoms manifested only during the policy coverage period and not before that.
   However they again sent a letter saying that they had some qualified medical reviewer to look into the case and he also supported their contention of pre-existing condition.
   I have lost trust with this company and strongly recommend everyone to think twice before buying an insurance policy from this company.

2. Overall Rating

   SS | Feb 19, 2009

   Customer service is very bad. Not all reps that speak to you know all the rules for issuing insurance. I was told that I would be issued the insurance by end of business day. When I called back to check on the status of the insurance, I was accused of being a liar. I will never use or recommend this insurance in the future.

3. Overall Rating

   Gautam Malhotra | Feb 24, 2009

   Fraud!
   I had bought Sevencorners for my Dad visiting US from India, thinking that a US based provider would be easier to follow-up. Excellent customer service when buying the policy! Unfortunately, my dad got hurt and had a collar bone require medical attention and physiotherapy. Sevencorners never replied back for claims regarding the charges. No medical provider recognized this insurance and we had to pay from our pocket. I had to send my dad back to India earlier than planned for more physiotherapy sessions. Oh & the initial claim I made was less than the premium I had paid for the 4 month insurance. The guys are so cheap that they didn’t even care about such a small claim. The other positive feedbacks about sevencorners (& other names it uses to operate) are all fictitious. I would suggest people to stay away from this company.

   Response from the company
   To customer reviewers Raj, SS and Guatam Malhotha,

   My name is Curt Carlson and I am the Vice President of Sales for Seven Corners. We take customer service very seriously and would like an opportunity to address your complaints. Your postings do not give me enough information to follow up or investigate your case. Please feel free to contact me directly at curt.carlson@sevencorners.com. I hope you accept my invitation and will work with me to resolve your issues. Thank you very much.

   Sincerely,

   Curt Carlson

4. Overall Rating

   Susan Peace | Apr 24, 2009

   We bought the insurance specifically for the evacuation benefits before visiting Ecuador. As it happened, my husband became ill with a local bug about 10 days into the visit. The local hospital brought in a surgeon thinking it was a bowel blockage. I was afraid evacuation would be necessary. I called Seven Corners on a Friday evening. Got voicemail announcing they were closed,,, “call back Monday”. I redialed several times, same thing. What good is it to buy coverage for evacuation if you can’t reach someone to obtain customer service? Waste of money! As it turned out, he did not require evacuation, but I went through a weekend of mental anguish over the inability to contact them. Now we have submitted a claim for the 3 days in the hospital. I have doubts that they will even pay that. We’ll see.

5. Overall Rating

   KN | May 5, 2009

   Great to work with

6. Overall Rating

   Not Rated

   Suzanne Munson | May 28, 2009

   Dear Mrs. Peace,

   We value our customer’s feedback. Do you know what number you called for your husband’s emergency?

   There is a 24 hour collect number, and our office line which is only open during business hours 8:00 am-5:00 pm EST, Monday-Friday.

   Please let me know the end result of your husband’s claim.

   Best Regards,
   Suzanne Munson
   suzanne.munson@sevencorners.com
   Customer Service Manager

7. Overall Rating

   Mike | May 28, 2009

   I wouldn’t recommend this company. I purchased their Liason Trip Cancellation and Medical Coverage for a round-the-continent trip to South America. I was mugged in Colombia by two men, whom cut my right small finger as I was tackled down a hill before they took all of my things.

   I had the following month of my trip planned, which would have been canceled one way or another because my finger required two tendons to be repaired and a 12-week rehab period during which I wasn’t even allowed to raise my pulse rate. I filed claims for medical care as well as trip cancellation. Trip Cancellation is only covered if your house burns down or you suffer the loss of a family member. It’s in the policy, but most people that go through that much trauma probably won’t even file the claim in the time-frame that you are allowed to. My medical care was also denied. I am the first one to say that it is my fault for being cheap on medical insurance, but even so, you are buying a service that is supposed to take care of you in the event that something extremely unlikely happens. They should specialize in creating premiums based off of the frequency of incidental or malicious injuries rather than specializing in exclusions and ways to weasel out of paying their customers’ claims. DO NOT PURCHASE INSURANCE FROM THIS PROVIDER. I know I never will again.

8. Overall Rating

   Lakshmi | Sep 25, 2009

   The communication about a claim that was denied was extremely disappointing. The customer rep seems to love to finish her sentence with “No”. Anyways I don’t know if there are other travelers policies that are better, but this one is useless. Don’t waste a few hundred bucks on this one. Forget getting a claim, you may not even receive a decent call with a customer rep.

9. Overall Rating

   Jim | Sep 30, 2009

   I purchsed insurance from Seven Corners for my parents, paid additional for existing conditions. My mom had to visit the doctor for high blood pressure, called Seven Corners beforehand to confirm that it will cover some of the expenses. But was told afterward that it won’t due to the fact that it is pre-existing. I think this is entirely a fraud.

10. Overall Rating

    wiselyunwise | Nov 10, 2009

    CLAIMS HANDLING IS UNFAIR
    ————————-
    I recently bought travel medical insurance for my visiting parents. The claims handling was completely unfair. Deductibles are applied to services that result in the least amount of payout for the company. There is a lot of jargon on the benefits booklet that the company hides behind, mis-categorizes the claims submitted by providers and refuses to pay citing the lower limits on other items that clearly (even to a layman) do not apply to your case. The claims department doesn’t have a phone number (email/snailmail are the only means of communication), so any questions you ask about the claims handling have a long process time and you end up paying the provider directly. And once paid, there seems to be no way of recovering from seven corners.

    This company cuts too many corners. I would NOT recommend!! There are better choices out there.

    RESPONSE FROM SEVEN CORNERS
    My name is Curt Carlson and I am the Vice President of Sales for Seven Corners. We take customer service very seriously and would like an opportunity to address your complaints. Your postings do not give me enough information to follow up or investigate your case. Please feel free to contact me directly at curt.carlson@sevencorners.com. I hope you accept my invitation and will work with me to resolve your issues. Thank you very much.
    Sincerely,
    Curt Carlson

11. Overall Rating

    diver | Nov 26, 2009

    If there is a negative rating i will definitely go for it!
    STAY AWAY FROM THIS PROVIDER
    I should read these review before i purchase the policy!
    I file a lost luggage claim and they said they are secondary to all my housing and airline insurance. Then i filed the claim and get with the airline and housing and received some of the compensation but sitll not cover my loss after the deductible. Then i forward the documents to the sevencorners and the representative told me that i need to let her know each single i item i paid by the airline and housing insurance otherwise they are not going to adjust and process my claim futher.
    I take a look policy, and there is nothing about this regulation. I have no idea why they can not calculate the total compensation amount from other insurance. I ask them to give me the list of what they will pay for and what is cover and provide the statement from my policy saying i need to submit the each item i get paid by other insurance company, and they never answer the question. They just told me to give the list of what i get paid by each item from other insurance. I will keep you guys update. If they have any reason to denied, i will post here.
    I used to purchase travel insurance from other company and have car accident with fast and efficiency help. But this time my travel period is too long and i am going multiple countries so i pick a new provider.
    All i can say is this is the hugh mistake in my life!

    RESPONSE FROM SEVEN CORNERS
    Hi “Diver”. This is Ryan from Seven Corners and I am sorry you have had a difficult time understanding our policy wording. We certainly value our customers and will do everything possible to make sure you have a clear understanding of what is needed to submit a claim for approval. If you are still interested in receiving clarification, please contact me directly. Our phone number is (800) 335-0611 and my extension is 3413.

    Respectfully,

    Ryan Krause
    Accounts Manager | Executive Team

    Seven Corners, Inc.
    303 Congressional Blvd.
    Carmel, IN 46032

12. Overall Rating

    diver | Nov 26, 2009

    As i know sevencorners is member of BBB, may be we should just complain or let BBB know how sevencorners handle our claim.

13. Overall Rating

    Not Rated

    diver | Dec 1, 2009

    Hi everyone just got some reply from sevencorners today and want to keep you guys update. The statement i request from sevencorners never be provide, all they do just ask me to go look at the policy i purchased. There is nothing about ” i need to submit the each item i get paid by other insurance company”. I request they to send me by writting/letter very clear but still ask me to look at the website. This insuarance cut too many corners, terrible!

14. Overall Rating

    Not Rated

    Rony | Dec 22, 2009

    I am looking to buy an insurance policy for my parents visiting US from India. After reading these comments I dont think I am buying sevencorners insurance. Can someone recommend an alternative.

15. Overall Rating

    David T | Dec 24, 2009

    I am amazed that only one positive comment was posted in 2009. I purchased the Liaison Continent policy, including hazardous port coverage in January 2009. I was injusred in a skiing accident and was able to contact a representative very easily via their international toll free number provided on the insurance card. I filed a claim and was issued an EOB within three weeks +/-. I find it surprising that representatives from Seven Corners are reviewing this very site and responding to negative comments. Why are there no follow up comments from those who received a response from Seven Corners? Susan Peace must be joking that she was unable to figure out that the office voice mail was not the toll free claims number. Seems like those complaining did not use basic common sense.

16. Overall Rating

    Aya Bracho | Jan 19, 2010

    I will like to make a review on Seven Corners, with it’s international coverage policy. It’s been a nightmare. I contracted them on November 2008, and had to extend the contract through October 2009. It took them more then 6 months to pay me the reimbursements. There is a lot of administrative problems, they do double charges and the client has to be over them in order to avoid double payments and making sure the peding checks are really issued and handled to the address given.

    The customer service by mail and phone is good, but the rest is just not acceptable. I am pleased I did not have a life threatening situation while suppously “covered” by them…it’s has bee just a terribly experience that seems not to have an end still…

    RESPONSE FROM SEVEN CORNERS
    Seven Corners would like to reach out and respond to Aya Bracho’s post dating January 19, 2010. Aya Bracho’s claims were paid in full. Upon reviewing the notes regarding this case, the delay was due to the following reasons:

    #1 Aya purchased two different plans. Some claims were filed under one plan, and additional claims were filed under the second. We paid claims under both plans, before realizing they needed to be paid under one plan as it was one specific incident. We then had to place a stop payment on certain checks and have them reissued so the claims were paid out from one plan.

    #2 I also note that we indeed made a mistake and did not send the first round of claims reimbursement checks to an alternate address that was requested via telephone. It is our standing protocol to mail check reimbursement to the address which was supplied by the insured at the time of purchase. These two issues resulted in a delay, and the reissuing of claims payment. Aya Bracho’s situation was unusual, however, we were able to rectify the situation accordingly.

    If you have any questions, please feel free to contact me.

    Best regards,
    Suzanne Munson

    Customer Service Manager at Seven Corners
    Suzanne.munson@sevencorners.com

17. Overall Rating

    stella | Mar 2, 2010

    After reading the reviews, I am happy to say that I will not purchase travelers insurance from this company. Most importantly, I would like to point out that David is most likely an employee working for this company.

    RESPONSE FROM SEVEN CORNERS

    Hi Stella,

    We service hundreds of thousands of clients which is a very small portion of business we process. Some of our most well-known clients include the US Department of State and the world-renowned PeaceCorps and AmeriCorps programs.

    As for David’s comment – we have reached out and personally thanked him both for his kind review and for taking his time to explain his experience to everyone on this site. David is not employed by Seven Corners – but rather a client who had a nice experience with our claims process.

    It’s important to note that purchasing the right policy for your situation is important. If a potential client has any questions about what’s the right coverage plan, then they should contact us using our toll-free number.

    Feel free to visit our site and see for yourself the variety of programs we created to offer our insured’s coverage all over the world. Additionally, if you’re able, take some time to read the news section of our site. You’ll discover our Seven Corners Assist Division played a huge role in immediately securing the safety of our clients from both the Haiti and the Chile earthquake disasters.

    If you have any questions, feel free to reach out to us.

    Sincerely,

    Suzanne Munson
    Customer Service Manager at Seven Corners
    Toll-Free: (800) 335-0611
    Local: (317) 575-2652
    suzanne.munson@sevencorners.com

18. Overall Rating

    Tony | Mar 3, 2010

    I was planning a trip overseas for the last Christmas, and then the big snow storm hit DC and caused my flight to be canceled, and the airlines involved were unable to get me to my destination for 10 days. I thought all along that my trip insurance would cover it, but to my surprise, they have a loophole that states that the carrier has to be grounded for 48 hrs. The fact that it was grounded for 1 day and caused the rest of the flight was not considered. So, I lost my trip deposit, which was quite significant. Overall, I think this trip insurance is worthless, and what is worse, give you false confidence that you had a viable insurance. I should have read this forum and I would strongly recommend that no one buys trip insurance from this company.

    RESPONSE FROM SEVEN CORNERS

    We definitely can understand Tony ’s frustration. Standard trip cancellation insurance is only designed to cover specific reasons for cancellation, which are listed in the policy and brochure and are available prior to purchase. We do have an optional benefit called “Cancel for Any Reason.” “ Cancel for Any Reason” must be purchased within 10 or 15 days from the date you make your initial trip deposit (depending on the plan), and you have to cancel within 2 days or more of your trip. The 48 hour restriction for the Common Carrier (or airline) having a complete cessation of services is an industry standard in trip cancellation coverage. It is not a loophole from Seven Corners.

    Our customer service center takes the time to explain to a potential consumer, what is and isn’t covered. We want you to know how the insurance plan would work before you purchase. If you decide those reasons or benefits are not what you are looking for, then that is up to you. We encourage all customers to give us a call. We can be reached 8:00 am – 5:00 pm Eastern Time, Monday – Friday at 1-800-335-0611.

    Sincerely,
    Suzanne Munson
    Customer Service Manager at Seven Corners
    Toll-Free: (800) 335-0611
    Local: (317) 575-2652
    suzanne.munson@sevencorners.com

19. Overall Rating

    Yasam | May 4, 2010

    I have bought Liason International insurance and got injured my back in US. I had two visits to an orthoapedics doctor and was prescribed with medicine and 6 weeks of physical theraphy. It took a while but all my claims have been paid by the company. And whenever I mailed them regarding the insurance I was immediately assisted by them.

20. Overall Rating

    Not Rated

    Dale | Jul 6, 2010

    I was ready to purchase insurance for a trip we are going to be taking in 2011 thought Seven corners had a good policy and then I started to read the reviews and said there is no way on earth I would buy travel insurance from this company based on the poor reviews.
    Thanks to all for posting their experiences. I will go somewhere else to do business

    Dear Dale,

    Seven Corners would like to have the opportunity to comment about your recent post. Unfortunately, the majority of most blog postings contain negative content, regardless of the insurance provider. As you can see from this website, we have tried to reach out to all of the individuals whose post reflect any level of dissatisfaction. I noticed that only one other carrier has reached out to do the same.

    Seven Corners strives to help consumers purchase a plan that will meet their expectations. Our Customer Service department provides descriptions of the programs and benefits, so that you will be able to make the appropriate purchase decision which is right for you. Seven Corners does not want a potential customer purchasing a plan to later find that something is not covered. Insurance plans are only designed to cover certain scenarios or conditions. Seven Corners encourages you to please read your brochure for the specific details prior to purchase or call our Customer Service Department at 1-800-335-0611.

    Best Regards,
    Suzanne Munson
    Customer Service Manager at Seven Corners
    Suzanne.munson@sevencorners.com

21. Overall Rating

    John | Jul 8, 2010

    I heard about Seven Corners from my best friend who is very into traveling abroad. She has only made one claim in her life and states there was no problems getting covered. Company was very relaxing to work with. I never had a claim, but I felt that if something ever did happen, I wouldn’t have to worry because I was very well informed with the details of my policy from the beginning.

22. Overall Rating

    Not Rated

    Girish | Jul 14, 2010

    I was going to purchase traveller insurance for my parents, but after reading these posts I realized the disgusting attitude of this company and will never purchse insurance from them.I have also read similar reviews about most other companies offering insurance to travellers to USA. They all cheat the customers. We should bring about a mass sction law suit against them.

    Response from Seven Corners
     
    Dear Girish,
     
    You are definitely entitled to your own opinion regarding our company.  I feel that it is unfortunate you have formulated such an opinion based on a dozen postings on a review site, as opposed to calling our company yourself and devising your own experience.  I am not discounting these individuals’ posts, but please note, you are only reading one side of the story. As an example, referencing Ms. Susan Peace’s posts – her husband’s claims were paid in full.  I researched their case, and they did indeed call our 24/7 emergency line, which does have a recorded message that if this is not a true emergency to please call back on Monday during our business hours. This is the point where the Peace family hung up.  The recording continues to say if it is an emergency, please call 911, or wait on the line to be assisted momentarily.  Her husband was hospitalized.  Seven Corners considers this to be a valid situation in which the caller would want to wait on the line for an assistance representative. We must have this disclaimer for our 24/7 emergency line, so that our staff can keep phone lines open to handle true emergent situations.
     
    Seven Corners pays 100% of eligible claims, based on the policy wording which is provided to you before you make a purchase decision. As you can see in my previous responses, we strive to help consumers purchase a plan that will meet their expectations. Our Customer Service Department is the first to tell you what will and what will not be covered, because unfortunately the insurance plans are not designed to cover everything. 
     
    Seven Corners insures hundreds of thousands of lives throughout the year, and provide claims administration services for AmeriCorps,  Peacecorps, and US Department of State.  In order to provide these services, we have to complete annual audits, and adhere to guidelines established by our Government. We have been providing these particular services since 2003.
     
    Best regards,
Suzanne Munson
    Customer Service Manager at Seven Corners
    Suzanne.munson@sevencorners.com

23. Overall Rating

    Anthony Ogbonna | Jul 14, 2010

    For the first time in my life, I bought travel insurance for a trip to Salt Lake City. On a regular checkup visit with my Doctor a few days before my trip, he discovered a health risk and asked me not to travel for two weeks while he put me on medications. I called and cancelled the trip with Onetravel, the company I bought the ticket from, who referred me to Delta, the airline, who referred me to Seven corners, the insurance company. Seven Corners demanded documentations, which I supplied. Now they are demanding an email cancellation. I cancelled on the phone, and sent a cancellation fax.
    Seven corners Case # 3590665
    I paid Seven corners to insure against a risk. That risk materialized. I believe that seven corners is trying not to fulfill their contractual obligation. I am disappointed and really upset. I have written their chairman today. As this saga unfolds, I will keep everyone updated on this forum and blogs.

    Response from Seven Corners

    Dear Anthony,

    Part of any claims process is the receiving of required documentation. In your specific case, we have only received your cancellation confirmation from Delta, but we have not received anything from One Travel, who was your designated travel supplier. We must have a notice from One Travel that they did indeed cancel your flight, as opposed to issuing you a credit for another flight in the future. If such a credit has been issued, then you would have not experienced financial loss, which is the purpose of the insurance plan you purchased. I have reached out to my contact at One Travel on your behalf, in hopes of speeding up the claims process for you. Once this is received, we will be able to complete the processing of your claim.

    Best regards,
    Suzanne Munson
    Customer Service Manager at Seven Corners
    Suzanne.munson@sevencorners.com

24. Overall Rating

    Lynn | Aug 6, 2010

    I filed a claim after being stranded in Europe by the volcano. I booked through OneTravel and bought the offered insurance. I am very unhappy with them currently. They closed my claim due to lack of information although I have responded to every request via email,fax, or written letter. I am trying to get the unused portion of my airfare refunded. I had to buy my own separate ticket to get back because the OneTravel rep couldn’t get me a flight before May 5 and the BA website was understandably swamped and I couldn’t get through.

    Currently, I am very unhappy and considering lodging complaints with the BBB, posting additional negative reviews (this is the first), and suggesting that everyone stear clear of them.

    This is their chance to do the right thing.

    Response from Seven Corners

    Dear Lynn,
    Thank you for emailing me directly. I did forward it on to a claims supervisor, and she responded to you within 5 minutes of my request. If you did not receive it, please let me know. All that we are waiting for to complete your claim review is your documentation from British Airways, which was requested in a letter that was sent on 6/28/10. I would be happy to assist you further.

    Best Regards,
    Suzanne Munson

    Customer Service Manager at Seven Corners

    Suzanne.munson@sevencorners.com

25. Overall Rating

    Not Rated

    Claudia | Aug 31, 2010

    I am shopping for insurance for my family trip tp europe and after reading all these bad reviews, I will not purchase from seven corners which seems to like to cut corners instead.