Comments on: MH Ross Travel Insurance Services

By: Stephen

Stephen — Thu, 22 Mar 2012 11:06:41 +0000

A follow up post.

My claim has been resolved to my satisfaction. Both Ms. Machat, SVP at MH Ross, and a member from Insuremytrip.com (where I bought the policy) responded to my postings. Ms. Machat reached out even though she was on personal time.

I sincerely appreciate both of the companies’ efforts.

It was unfortunate that a SVP needed to get involved with this. I believe this was a fairly straight forward claim. I only claimed the unreimbursable expenses, I worked to minimize the loss, and I provided documentation. If MH Ross had contacted me before denying the claim initially, we probably could have kept this out of the social media. However the initial review seemed very uninformed, and the phone call I received to inform me of the denial was meaningless. The phone rep only read off the letter, had no information about the claim, couldn’t address any questions and kept talking over me. They had a script. I had to tell the rep that they need to stop talking and listen to understand my concerns. Even with that I got nowhere.

That concerns me. I hope MH Ross looks at the first line experience of customers, because travel insurance is about piece of mind and a travel insurance company is only as valuable as how it handles its customers’ piece of mind.

By: Sheri A Machat

Sheri A Machat — Mon, 12 Mar 2012 21:36:40 +0000

Stephen,
I am sorry you are not happy about the way your claim is being handled. Unfortunately without more details I cannot research the situation. If you would like to contact me with further details, I will be happy to find out the specifics.

Sheri A. Machat
Senior Vice President
MH Ross Travel Insurance Services
smachat@mhross.com

By: Stephen

Stephen — Mon, 05 Mar 2012 23:22:03 +0000

Do not trust this company. They do not live up to their agreements.

I purchased a policy with a cancel for any reason option. The trip was for a European travel at $1432/ticket. I was unable to travel overseas. After contacting MH Ross and asking how to handle whether I should cancel the ticket or pay change fees, I was told to contact Delta. I used the ticket for domestic travel and was charged a $250/ticket change fee. I applied for a claim for the $250/ticket. Since the domestic ticket was less than the international ticket, they are rejecting my claim as I did not have to pay any additional amounts.

Sorry, I don’t recall that being a clause under “cancel for any reason.” I should have cancelled the ticket and charged them the entire amount.

I am appealing. Their behavior is appalling.

By: Dan

Dan — Thu, 26 May 2011 19:20:21 +0000

Terrible company with incompetent humans. They keep asking for info already given, claim is taking over two months, and no light at the end of this tunnel. I wouldn’t trust these people to water my plants.

By: charles huizenga

charles huizenga — Sun, 22 May 2011 20:03:45 +0000

Be careful with this company!
We purchased MH Ross “advantage Asset plan” that provided trip cancellation and trip interruption. Our Nile cruise was cancelled on our very first day in Cairo due to demonstrations that broke out during our incoming flight. We needed 4 nights to arrange travel home.
Continental canceled return flight to US but appropriately refunded our unused return ticket! MH Ross on the other hand refused to pay for an obligatory last minute BA ticket (which through the effort of our stateside daughters we were able to obtain) to leave Cairo for home during the riots. MHRoss paid $1256 for the Cairo stay/delay. Total documented unpaid claims against MHRoss are $1400 for canceled pre-paid Nile cruise and $3400 for emergent BA economy seats to Boston.

By: Julie Baker

Julie Baker — Sat, 08 May 2010 01:40:04 +0000

Hi- I believe Robin Sherwin’s claim has been paid. Can we leave an addendum?

By: Robin Sherwin

Robin Sherwin — Mon, 19 Apr 2010 14:18:03 +0000

I bought a cancel for any reason advantage policy from MH Ross. I did cancel and it is taking them over a month to review my claim and they have no answer for me when the review process will be complete. Now with air travel impacted by the volcano, who knows when I will get my money???

By: RANDY RHINEHART

RANDY RHINEHART — Thu, 12 Nov 2009 05:44:31 +0000

this company have fail to contact me regarding a claim dispute with old republic insurance company which require receipts for lost/stolen mdse where as the policy mh ross sold do not states receipts are required. BE AWARE WE HAVE NOT REACH A FAIR RESOLUTION YET